I know I'm a bit late to this party, but I recently had the same issue with having a cracked windscreen, and I live in WA, and apparently, getting a new windscreen is not only not cheap by any means, but the mere fact that my insurer, USAA only goes through Safelite makes me wonder if these people know anything about how these cars are built and the materials that are involved that must be observed when installing a new windscreen etc. The cheap bastards want me to pay more beyond my standard deductible because I wanted an OEM aka proper fitted windscreen. What kind of bulls**t is this? As far as I'm concerned, it's a really grubby way of doing business and in this time, it's another prime example of how we are paying more for less as insurance and warranties on cars are just getting worse over time as well as the service despite me paying a higher premium etc. It's no longer about going to bat for long time clients, it's about the bloody bottom line aka money. If there are no aftermarket windscreens for this car (I3), then why should I get bent over like as if I had an option to begin with? What an absolute bloody waste of time getting the run around etc. with these crooks aka the insurance industry.
Not sure how your policy is written with USAA, but I too have a cracked windshield, live in WA, and also USAA insurance. I’ve been with them almost 35 years. I’m retired army officer. Have life, auto, home, boat insurance with them. Also two credit cars, home loan.
I called them and they told me I could go with anyone I wanted; did not have to be Safelite. According to both google search and my local dealer, takes special equipment to properly remove bonded windshield from i3 without damaging the carbon fiber frame. Dealersservice departments have that specific piece of equipment. I’d bet Safelite does not.
I went with the dealer. Ended up being $1800. OEM glass. USAA paid every penny of it, no problem.