So I leased a new 2017 BMW i3 that came with a 24 month no cost charging program with ChargeNow DC Fast. I enrolled and activated the two cards that came with my car.
I got a confirmation email saying I was successfully enrolled and clicked on the "Find participating EVgo Stations near you" link to filter and find the station near my house that supported free charging as part of this program.
At the end of the first month I was billed by EVgo for every single minute I have charged at that station, along with a charging summary in the email. No charging activity shown when I log into my ChargeNow account. I never charged for more than 30 minutes which is shown in the charging summary and never charged twice in a row either.
I called EVgo to figure out what was going on and spoke to an upper level manager who told me I was enrolled in both the free ChargeNow DC Fast program AND the "ChargeNow by EVgo Pay As You Go" plan, (which is a discounted charging price offer for BMW i3 drivers to charge at EVgo stations. Link here: www.evgo.com/enrollment/bmw-pay-as-you-go-dcl2/)
He said that's why I have been billed because I was enrolled in both the free ChargeNow DC Fast program and this "Pay As You Go" plan.
I seriously don't remember signing up for the Pay As You Go plan and I couldn't find a confirmation email for signing up for this plan either. I have no idea how they got my credit card number either.
I felt unsatisfied with his answer so I called EVgo back just to ask another service representative and now she told me its not possible to enroll in both plans under one vin number, and that even if I was enrolled in both plans I shouldn't have been charged because EVgo calls ChargeNow to check if I am enrolled in the free BMW charging program before they decide to bill me or not.
So my question is, is anyone enrolled in the free ChargeNow DC Fast program AND the EVgo Pay As You Go plan?
and if so were you ever billed for charging at a ChargeNow DC Fast station using your ChargeNow card?
I got a confirmation email saying I was successfully enrolled and clicked on the "Find participating EVgo Stations near you" link to filter and find the station near my house that supported free charging as part of this program.
At the end of the first month I was billed by EVgo for every single minute I have charged at that station, along with a charging summary in the email. No charging activity shown when I log into my ChargeNow account. I never charged for more than 30 minutes which is shown in the charging summary and never charged twice in a row either.
I called EVgo to figure out what was going on and spoke to an upper level manager who told me I was enrolled in both the free ChargeNow DC Fast program AND the "ChargeNow by EVgo Pay As You Go" plan, (which is a discounted charging price offer for BMW i3 drivers to charge at EVgo stations. Link here: www.evgo.com/enrollment/bmw-pay-as-you-go-dcl2/)
He said that's why I have been billed because I was enrolled in both the free ChargeNow DC Fast program and this "Pay As You Go" plan.
I seriously don't remember signing up for the Pay As You Go plan and I couldn't find a confirmation email for signing up for this plan either. I have no idea how they got my credit card number either.
I felt unsatisfied with his answer so I called EVgo back just to ask another service representative and now she told me its not possible to enroll in both plans under one vin number, and that even if I was enrolled in both plans I shouldn't have been charged because EVgo calls ChargeNow to check if I am enrolled in the free BMW charging program before they decide to bill me or not.
So my question is, is anyone enrolled in the free ChargeNow DC Fast program AND the EVgo Pay As You Go plan?
and if so were you ever billed for charging at a ChargeNow DC Fast station using your ChargeNow card?
