bwilson4web
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Posts: 457
Joined: Fri Apr 29, 2016 11:59 pm
Location: Huntsville, AL

Something took a bite of my tire

Sat Aug 12, 2017 1:44 am

Hi,

So Thursday a little after 1PM, I'm headed to the BMW dealer when I heard 'poof, hisss, and rumble.' The low pressure light came on and in 50 yards (47 m), I pulled into a parking lot. Right rear tire inspection revealed what looked like a bite mark to the steel belt and a split halfway through the sidewall.

I was over a mile (~2 km) away from the BMW service center and briefly thought about driving there. After all, the tire was unrepairable BUT I didn't want to risk the wheel which could be very expensive to fix.

Sad to say, I'd left my cell phone back home but 'Connected drive' worked perfectly and I called for help. They transferred me to roadside assistance whose automated phone system said "Press 1 to ..." There is no keypad in the car!

On the second call, I pointed out I don't have a cell phone,'Could they call me?' No and once again in the "Press 1 to ..." <GERRRRR>

On my third call, I asked the representative to do a three-way with roadside assistance and do the keypad entries since I didn't have one. That worked fine and after confirming the address, nothing to do but listen to the radio and wait for the tow truck,'It will be about an hour as the truck is on another call.'

Temperatures were 90F (32C) and exposed to the sun. Still, the A/C worked fine and we have a good public radio station. But after two hours, I called them back,"Oh he will be there in 12 minutes." After three hours, I was thinking about hailing a cab. I had moved the car to a shady spot in the parking lot.

Before I could get a cab, the tow truck arrived and he got me and the car to the BMW service center at 4:30 PM. To keep the car in "N", I did the 'sit on the seat belt' trick and there was no problem. Happily the service writer took pity and told the supervisor this was an emergency. So they replaced the tire, $233, tire, labor, tax, and fees and I was on the way home.

When I got home hours late, I showed my wife the bill. She was outraged at the cost and said,"We should sue!" I pointed out the root cause was some debris on the roadway that took a bite out of the tire.

Lesson's learned:
  1. Don't leave home w/o cell phone. There is no numeric keypad that I could find.
  2. Road-side assistance is 'optimistic' in their time estimates.
  3. Beginning an eBay search for a front wheel for a spare tire.
  4. Decide what kind of jack I will carry.
  5. Show the receipt but not the amount to the wife.

Bob Wilson
Last edited by bwilson4web on Sat Aug 12, 2017 11:21 am, edited 1 time in total.

alohart
Posts: 930
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Something took a bite of my tire

Sat Aug 12, 2017 5:00 am

bwilson4web wrote:Happily the service writer took pity and told the supervisor this was an emergency. So they replaced the tire, $273, tire, labor, tax, and fees and I was on the way home.

When I got home hours late, I showed my wife the bill. She was outraged at the cost and said,"We should sue!"

No wonder the service writer was happy: $273 to replace a tire! Your wife was correct to be outraged. But you were sort of between a rock and a hard place, I suppose, and your BMW dealer solved your problem immediately, so the BMW tax might have been worth paying.

When I need to replace worn out tires, I'll probably keep the best front tire to mount on a used front wheel so that I would be able to use it as a spare should I have a flat. Then if I needed a new tire, I would be able to take my time finding the best price while using the spare tire.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

bwilson4web
Forum Supporter
Posts: 457
Joined: Fri Apr 29, 2016 11:59 pm
Location: Huntsville, AL

Re: Something took a bite of my tire

Sat Aug 12, 2017 11:30 am

Sorry, I fat fingered the bill: $232.91. Still nothing to laugh about.

Bob Wilson

jadnashuanh
Posts: 3450
Joined: Thu May 22, 2014 2:07 pm
Location: Nashua, NH USA

Re: Something took a bite of my tire

Sat Aug 12, 2017 2:49 pm

TireRack's price plus shipping, not including mounting and balancing or tax, is about $170. A road force balancing where I live costs about $20, so you're up at $190, not counting tax or labor...that price is not bad.
Jim DeBruycker
2011 535i x-drive GT, 2014 i3 BEV

bwilson4web
Forum Supporter
Posts: 457
Joined: Fri Apr 29, 2016 11:59 pm
Location: Huntsville, AL

Re: Something took a bite of my tire

Sat Aug 12, 2017 11:01 pm

The itemized list:
  • _$35.00 - labor
  • $178.82 - Ecopia EP600
  • __$3.00 - fees, disposal and tire tax
  • _$16.09 - sales tax
  • $232.91 - total

Bob Wilson

jadnashuanh
Posts: 3450
Joined: Thu May 22, 2014 2:07 pm
Location: Nashua, NH USA

Re: Something took a bite of my tire

Sun Aug 13, 2017 10:05 am

So, the dealer's tire price was actually on par with TireRack's, given the shipping costs from them, then about 20-minutes of labor...that's actually decent. In most places, $3 is about the price to dispose of a used tire, and you can't get around sales tax. IOW, the price was not out of line at all. Now, it's probably not worth it to try to claim this on your insurance policy, but that's an option depending on your coverage.
Jim DeBruycker
2011 535i x-drive GT, 2014 i3 BEV

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