Yaely007
Posts: 10
Joined: Sun Dec 03, 2017 2:21 pm

BMW remote app not working

Mon Feb 12, 2018 7:53 pm

Hi. The app hasn’t been working for me in Canada for the past two days. Has anyone else been experiencing an issue? :?

Yaely007
Posts: 10
Joined: Sun Dec 03, 2017 2:21 pm

Re: BMW remote app not working

Tue Feb 13, 2018 7:07 am

The app is back to business today :D

Djsvideo
Posts: 5
Joined: Mon Jan 22, 2018 5:24 pm

Re: BMW remote app not working

Tue Feb 13, 2018 2:16 pm

I called BMW I# tech support and they said the system had a problem at their end and would be fixed
in 24 hrs or less. So this morning it was back to the way it was & I also am in BC Canada.

ASUN
Posts: 131
Joined: Mon Nov 09, 2015 10:25 am
Location: Vancouver, BC

Re: BMW remote app not working

Wed Feb 14, 2018 10:52 am

The remote app does this from time to time.
- ASUN, 2016 BMW i3 BEV, Arravani Grey, Suite Interior, 20's, since Oct 25, 2015

darrellpf
Posts: 3
Joined: Thu May 05, 2016 4:53 pm

Re: BMW remote app not working

Mon Mar 05, 2018 11:28 am

A new version of the BMW i Remote app arrived as an update. This is what BMW Canada still uses. The synopsis says that there are numerous bug fixes.

Starting the app now gives a splash screen that says to use the "all-new BMW Connected app" and gives a link to the Google Play Store.

Clicking on the link show the Connected app, but also "This item isn't available in your country".

Sigh. Nicely done BMW.

Yaely007
Posts: 10
Joined: Sun Dec 03, 2017 2:21 pm

Re: BMW remote app not working

Wed Jan 09, 2019 3:55 pm

The app is not working for me in the past week now. Can’t precondition the car.
I know this post is old but anyone has been experiencing issues now in 2019?

PBNB
Posts: 62
Joined: Sat Jul 21, 2018 11:28 am
Location: Vancouver, BC

Re: BMW remote app not working

Wed Jan 09, 2019 4:36 pm

Mine has been working fine, The website, The new connected iPhone app and the iRemote app. Mind you, My car is still setup in in California but the car lives in BC. Next year I will transfer my subscription to Canada when the original US subscription expires.
2015 i3 REX

tman66
Posts: 45
Joined: Tue Oct 02, 2018 12:10 pm
Location: Guelph, ON, Canada

Re: BMW remote app not working

Wed Jan 09, 2019 7:20 pm

Yaely007 wrote:The app is not working for me in the past week now. Can’t precondition the car.
I know this post is old but anyone has been experiencing issues now in 2019?


I’ve had more issues with the newer BMW Connected app than with the older iRemote app. The older app seems more reliable and is able to communicate with my i3 more consistently than the newer app. For example the newer app won’t update the charging status or the soc. In the iRemote app it does.

The iRemote app hasn’t been optimized for iPhone X and looks outdated too. Not a big deal but frustrating.
2014 i3 BEV | 2011 328xi Wagon

MKH
Posts: 107
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: BMW remote app not working

Thu Jan 10, 2019 7:35 am

... same issue here - App won't update, usually a day or two out of date with what info it displays. Right now telling me my car is parked across town at a relatives house, with 28% charge. Except it has been sitting in my garage, plugged in and fully charged since last night. :oops:
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 20 inch wheels, EVoInnovate EVSE

PBNB
Posts: 62
Joined: Sat Jul 21, 2018 11:28 am
Location: Vancouver, BC

Re: BMW remote app not working

Thu Jan 10, 2019 11:48 am

The newer connected app does seem to be a bit slow in updating the current SOC and Range. It does eventually catch up if there was usage from the last time I checked it. Otherwise the "last updated" info will show as old. The old remote app is quite a bit quicker to update.

If the signal from the car is blocked by a structure, I can see how the info would remain with the last update. MKH, have you tried leaving it outside and checking the app to see if the details are more current?
2015 i3 REX

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