znino
Posts: 22
Joined: Wed Feb 26, 2014 8:37 pm
Location: Montreal, Canada

BMW i Remote app issues

Tue Jun 03, 2014 2:06 pm

I got my i3 Rex today and my i remote app for iphone was downloaded and connected no problem to the car (the dealer had configured my email and password beforehand). I am, however, experiencing some frustration with the app. If anyone has played with it, some hints would be very helpful. My main problem is that the app does NOT seem to update the information in any timely or useful manner. All other apps I use to connect to my Tesla cars for example either have a set refresh rate of a few seconds or you can manually ask for a refresh of the most current info.

In i remote, I see Last update at the top with a time but the time is grossly old at this point.... and i have seen it go a couple of hours before showing new information. This is really not useful if you want to see the current state of charge or the current location of the car. As a matter of fact, even though the car is in motion, I just happened to see it say ¨UDATING DATA' but then it returned the same location information and the same Last Update time of about an hour ago.

does anyone know how this is meant to work and if there is a way to refresh the information so that the Last Update time changes to the current time?
EV Enthusiast, Tesla Owner
Montreal, Canada

agj
Posts: 155
Joined: Thu Sep 19, 2013 5:36 am
Location: Mons (Belgium)

Re: BMW i Remote app issues

Wed Jun 04, 2014 12:42 am

znino wrote:I got my i3 Rex today and my i remote app for iphone was downloaded and connected no problem to the car (the dealer had configured my email and password beforehand). I am, however, experiencing some frustration with the app. If anyone has played with it, some hints would be very helpful. My main problem is that the app does NOT seem to update the information in any timely or useful manner. All other apps I use to connect to my Tesla cars for example either have a set refresh rate of a few seconds or you can manually ask for a refresh of the most current info.

In i remote, I see Last update at the top with a time but the time is grossly old at this point.... and i have seen it go a couple of hours before showing new information. This is really not useful if you want to see the current state of charge or the current location of the car. As a matter of fact, even though the car is in motion, I just happened to see it say ¨UDATING DATA' but then it returned the same location information and the same Last Update time of about an hour ago.

does anyone know how this is meant to work and if there is a way to refresh the information so that the Last Update time changes to the current time?
There are quite a few threads about the iRemote app in this forum.

The app data refresh when the car is turned off (not when in motion). After that, you can only get a current state if, and only if, the car is plugged. In other words, when you leave the car unplugged, you can only get data about its state when you last turned it off. When you leave your car plugged, you can receive live data about its charging process.

This is in theory though ... BMW servers have gone through some difficulties lately. Not all the cars are affected in the same way.
___________________________________
Born electric on Monday, January 27th, 2014

RJSATLBA
Posts: 292
Joined: Mon Jan 20, 2014 12:36 am
Location: Pool in Wharfedale, W Yorks, UK

Re: BMW i Remote app issues

Wed Jun 04, 2014 1:27 am

Something that hadn't occurred to me before - does that mean that if the car is stolen, the app won't tell me where it is, at least not until the thief charges it. Sounds like a good reason to keep the basic charger/lead in the car!
Roger

i3 REx ordered 7 Feb 2014, delivered 8 Oct 2014

Gonville
Posts: 400
Joined: Mon Apr 14, 2014 1:31 pm
Location: Hampshire UK

Re: BMW i Remote app issues

Wed Jun 04, 2014 1:50 am

On the ICE remote app it only gives you the position if you are within some relatively short distance away. I think it is 20k. I've seen this mentioned as a privacy protection? I guess assuming the other driver is allowed to not have their location reported. Something like that. When I go on holiday and it is left with airport valet I can't see where they have taken it until I get back to airport. Odd.

I have seen reports of people finding the car when it is dumped 2 streets away. Many complaints.

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agj
Posts: 155
Joined: Thu Sep 19, 2013 5:36 am
Location: Mons (Belgium)

Re: BMW i Remote app issues

Wed Jun 04, 2014 4:00 am

RJSATLBA wrote:Something that hadn't occurred to me before - does that mean that if the car is stolen, the app won't tell me where it is, at least not until the thief charges it. Sounds like a good reason to keep the basic charger/lead in the car!
No, not quite so. Location does work even when car is unplugged. The app will give the car's location as soon as it is turned off, plugged or unplugged.

Some time back, we started a sort of wiki for the iRemote, here : https://docs.google.com/a/garzon.me/doc ... dVBjo/edit

Feel free to add or correct any info you find worthwhile.
___________________________________
Born electric on Monday, January 27th, 2014

znino
Posts: 22
Joined: Wed Feb 26, 2014 8:37 pm
Location: Montreal, Canada

Re: BMW i Remote app issues

Wed Jun 04, 2014 6:29 am

agj wrote:
znino wrote: The app data refresh when the car is turned off (not when in motion). After that, you can only get a current state if, and only if, the car is plugged.
That really kind of sucks that you cannot see real time location information except when the car gets turned off. Every other car monitoring app I have had or seen can do this. You should be able to also remotely see the range in real time as the car is moving. I can't really see the rationale for not providing this information.

Furthermore, it would seem that you CAN remotely LOCK the car with the app but you CANNOT remotely UNLOCK the car with the app. Again, I find this silly. What if you want to open your car for someone to take something out remotely.

Also, yesterday I accidentally left the key on the front seat, got out of the car and walked away. Then, thinking I might have not locked the car, I used the remote app to lock it. When I got back to the car and it wouldn't unlock I realized I had the key inside and now the car was locked! There was no way to unlock it from the app so I had to go fetch my second key to unlock it. Very strange that such an intelligent car would allow locking with a fob inside the car and one HUGE reason to be able to unlock the car from the app. (You can also, by the way, leave a fob in the car, lock the door with the other fob and walk away and the car will lock the first fob in the car.
EV Enthusiast, Tesla Owner
Montreal, Canada

amateurish
Posts: 102
Joined: Mon Dec 16, 2013 9:10 am
Location: MK, UK

Re: BMW i Remote app issues

Wed Jun 04, 2014 6:40 am

I can unlock using the app. Maybe the UK version is different?

znino
Posts: 22
Joined: Wed Feb 26, 2014 8:37 pm
Location: Montreal, Canada

Re: BMW i Remote app issues

Wed Jun 04, 2014 6:45 am

amateurish wrote:I can unlock using the app. Maybe the UK version is different?
Maybe I missed it somewhere? Can you post a screenshot of your app where this option is located? Or describe it? Are you using an iOS version of the app?
EV Enthusiast, Tesla Owner
Montreal, Canada

amateurish
Posts: 102
Joined: Mon Dec 16, 2013 9:10 am
Location: MK, UK

Re: BMW i Remote app issues

Wed Jun 04, 2014 6:49 am

Vehicle information - remote control

This is android.

znino
Posts: 22
Joined: Wed Feb 26, 2014 8:37 pm
Location: Montreal, Canada

Re: BMW i Remote app issues

Wed Jun 04, 2014 7:01 am

amateurish wrote:Vehicle information - remote control

This is android.
I guess maybe it's not available on the iphone app. Anyone have the iphone app and seen how to unlock the car with it?
EV Enthusiast, Tesla Owner
Montreal, Canada

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