alohart
Posts: 1675
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 1:04 pm

BMW ConnectedDrive updated its U.S. Website recently which broke the script that allows me to read the Batt. Kapa. max value from my laptop. I was trying to figure out whether this information was available in a new location on the Website without any luck. Apparently there should be a "Remote Cockpit" tab that would contain this information, but it is missing.

In the section that indicates which cars have been registered with ConnectedDrive services is a checkbox labeled "Remote Services are active." I expect a checkbox field to remain after the checkbox is unchecked, but this checkbox field disappears when unchecked so it cannot be checked again! When unchecked, all remote services are deactivated even when one has valid subscriptions. I can no longer access our i3 with the BMW Connected app, RTTI is no longer available, I cannot send messages to our car, etc.

I called ConnectedDrive hoping that this could be fixed quickly. Unfortunately, ConnectedDrive cannot access any accounts because its system has been down for hours. I was told to call back tomorrow ☹️ This is pretty disappointing.

So don't uncheck the "Remote Services are active." checkbox!
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

CharonPDX
Posts: 115
Joined: Sat Jul 21, 2018 8:54 pm

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 1:18 pm

Wow. This new ConnectedDrive website is crap. I liked being able to use the range estimator map on my computer to help plan a trip, rather than just in the in-car nav and on my phone screen.

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 1:28 pm

FWIW, I just tried to add my new-to-me i3 in the iOS ConnectedDrive app, and it told me that my vehicle's embedded cellular technology is not supported. Nice of the developer to make the support phone number on that error screen tappable to dial. The support person said that their system to verify vehicles is down, and told me to call back in two hours. I don't know if he was just trying to get me off the phone because it was two minutes until quitting time EDT or if there is legitimately a problem, but this isn't boding well for day one of ownership.....
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

User avatar
MKH
Gold Member
Posts: 281
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 2:24 pm

I called in to BMW Connected the other day, because in checking my profile, found my address listed as one from 10 years ago, and NOT one I had ever entered. Tried correcting it, and the old address just kept popping back in. Was told when I called that the entire site is currently being re-vamped and because of this, the site is basically none-functional until the work on it is finished.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch 427 wheels, EVoInnovate EVSE

alohart
Posts: 1675
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 4:14 pm

I decided to try deleting and re-adding my car on the ConnectedDrive Website. This has resulted in some progress. However, I am asked to enter a security code to complete the registration. The code should be sent to our car in a message in ConnectedDrive > Messages. So far, no such message has arrived. However, all subscribed services except RTTI are again active. Hopefully, a code will arrive before its 3-hour expiration time, and entering the code will activate RTTI.

The BMWConnected app is also asking for this code before it will do anything.

With the Website update apparently still in progress, I won't be surprised if no code is sent.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE


alohart
Posts: 1675
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 7:24 pm

alohart wrote:
Tue May 07, 2019 4:14 pm
With the Website update apparently still in progress, I won't be surprised if no code is sent.
The code I requested was not sent within the validity period (stated as both 3 hours and 4 hours in different Website locations), so I requested a second code. When I went to the car to check its messages, there was still no code message. However, after I chose a different iDrive location and then returned to ConnectedDrive > Messages, 2 messages containing codes suddenly appeared. After I entered the valid code, our car has been re-registered and all subscribed services seem to be active.

However, Batt. Kapa. max, the charge level, and other data read from the car no longer seem to be available.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

gt1
Posts: 321
Joined: Sat Nov 07, 2015 7:31 pm
Location: Baltimore

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Tue May 07, 2019 9:11 pm

I use an automatic system to pull the data from BMW. The server went offline on 3/26. It came back up on 4/16, but the Kappa.Max is gone from the data set. Users in other parts of the world still get it.

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Wed May 08, 2019 3:53 am

I'm still not having any luck adding my car. The app went a little bit further around 9:00 PM EDT last night, where it gave a spinning circle instead of an immediate screen about unsupported cellular in the car. This morning, it was back to the unsupported message when I just tried.

Trying through the web gives a new error that may be the cause of my grief. It claims that the vehicle's mobile network connection has been deactivated. I was under the impression that it is good for 10 years on 2014-2015 cars, so I guess I'll be calling support again today.....
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Wed May 08, 2019 4:47 pm

Still no joy in Whoville with getting the ConnectedDrive app linked. I called support again, and was told that their systems were still down and to try again tomorrow because they can't help me.

When I launched the iOS ConnectedDrive app for the gazillionth time, it popped up a customer satisfaction survey asking how likely I was to recommend ConnectedDrive to a friend. I wish that I had thought to grab a screen shot of my response blurb, because I did not have one nice word to say about their incompetence.....
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

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