alohart
Posts: 1675
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Wed May 08, 2019 7:06 pm

vreihen wrote:
Wed May 08, 2019 4:47 pm
Still no joy in Whoville with getting the ConnectedDrive app linked.
I had no luck adding our car using the iOS version of the BMWConnected app. However, I was able to add our car using the BMW Connected Drive Website. After it had been added, the BMWConnected app worked normally.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Thu May 09, 2019 3:02 am

The web site is also failing for me:

Image

I was reading a web article yesterday about how ConnectedDrive was being hosted on Microsoft's Azure cloud service as of a few years ago. Azure had some downtime a few days ago due to a DNS oopsie, which might explain some temporary errors but not this ongoing one.....
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Fri May 10, 2019 2:39 am

Still not working from either the web site or iOS app (screen shot below):

Image

I sent an email to customercare@bmwassist.com at 6:30 AM yesterday morning, and have not heard peep from them besides an auto-responder reply saying they will respond soon.

From reading other BMW forums, I get the impression that ConnectedDrive has frequent outages and undependable reliability. Is it *really* this bad of a train wreck all the time, or is this week's issue an isolated event?????
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Fri May 10, 2019 6:11 pm

It finally let me past the initial registration screen when I just tried! Received the confirmation code message in the car, and typed the six digits into the web page. The web site gave me a ~4 minute spinning wheel of doom processing message, and then threw an error saying to start all over again with sending a new code. Sigh.....
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Fri May 10, 2019 6:32 pm

https://www.engadget.com/2019/05/10/bmw-carplay-outage/
A BMW outage made Apple CarPlay unusable

The German car company is working on a fix.

Amrita Khalid
7h ago in Transportation

BMW owners in both the US and UK have been locked out of Apple's CarPlay interface on their vehicles due to system-wide outages of ConnectedDrive. 9to5Mac reported that complaints from drivers on both sides of the pond began racking up on social media earlier this week. The German car company's subscription-based connectivity service lets drivers to connect to Apple's CarPlay, which manages everything from navigation to phone calls. With ConnectedDrive being down, cars are unable to confirm that drivers have paid for the CarPlay options in their vehicle.

Perhaps adding to driver frustration is that BMW has made no public statement about the ConnectedDrive outage or given an idea of when it will be fixed. A spokesman from BMW UK confirmed to Engadget that it experienced several outages to ConnectedDrive services in recent weeks, and has solved the problem for most of its customers. "We have identified the cause of the outages and have implemented fixes whereby the majority of customers have had their services restored," wrote BMW in an email. Some drivers are still unable to access back-end data, which BMW says it is fixing on a one-on-one basis.

BMW told Engadget it restored ConnectedDrive service in the US prior to 12 pm ET on Friday. ConnectedDrive runs on a separate server in the US, meaning that some BMW owners in the US were still offline as early as Friday morning. "BMW is currently undertaking ConnectedDrive systems migration to improve future performance. This upgrade has unfortunately impacted some services. We are working on restoring the interrupted services as quickly as possible and we sincerely apologize for any inconvenience this may have caused some of our customers," wrote a BMW spokesperson to Engadget on Friday.

Nick Summers and Richard Lawler contributed to this report.
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

alohart
Posts: 1675
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Fri May 10, 2019 7:06 pm

vreihen wrote:
Fri May 10, 2019 6:11 pm
It finally let me past the initial registration screen when I just tried! Received the confirmation code message in the car, and typed the six digits into the web page. The web site gave me a ~4 minute spinning wheel of doom processing message, and then threw an error saying to start all over again with sending a new code.
When I finally got to the point on the Website where a security code was being sent to our car, no message containing the code arrived before the code's expiration time, so I requested a second code. Two messages containing both codes arrived almost immediately, so apparently the process that sends messages to cars was not functioning initially. I was able to enter the second code to complete the re-registration of our car. All the subscriptions that I have paid for now function normally. I haven't driven our i3 since yesterday, so I can't tell whether the BMW Connected app is updating appropriately.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

rbrak29
Posts: 15
Joined: Fri Jun 29, 2018 11:47 am

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Fri May 10, 2019 8:47 pm

After trying to add my i3 back into the phone app to no avail, it magically appeared today. As far as the new ConnectedDrive website, it's crap. No duplication of any phone app remote functions.

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Sat May 11, 2019 10:27 am

Somebody must have cleaned up the failed transaction from last night in the back-end systems, because my app and the web site are both finally working.

Ironically, there is nothing wrong with their billing service. The first thing it did was notify me that the real-time traffic and another service are due to expire next week. Needless to say, I'm hesitant to give them a dime of my own money after the hassles they gave me this week just trying to get the car connected..... :roll:
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

symonray
Posts: 7
Joined: Thu Mar 07, 2019 8:52 am

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Sat May 11, 2019 10:37 am

vreihen,

Do you now have access to the remote cockpit functions for your vehicle on the Connected Drive website?

Many of us have been able to use such functions through the app but not on the website over the past several days.

fireball08
Posts: 3
Joined: Sat May 11, 2019 11:01 am

Re: Serious problem with new BMW ConnectedDrive Website (USA)

Sat May 11, 2019 11:17 am

New to this forum, first post!

Yup, did the same thing as Alohart - unchecked the box. Suddenly car is gone from the app. No features on the portal through computer. Not sure whether to wait or unregister, then re-add the car. I can't understand why they would release a new interface, leave one checkbox and not expect people to explore this????

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