Fisher99
Posts: 52
Joined: Sun May 12, 2019 6:24 pm

ConnectedDrive

Sat Jun 08, 2019 12:55 pm

Just loaded the app on my Android phone, to use with my "new to me" 2014 i3/Rex. I have managed to lock/unlock the doors remotely, although it seems to take several minutes to complete. However, whenever I try the "Climatize" option, it gives up after about 5 minutes and says that it couldn't complete and to try again later. I've tried 3 times now with the same result. Is this app just flakey or do I have some sort of issue?

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: ConnectedDrive

Sat Jun 08, 2019 4:31 pm

My understanding is that BMW uses SMS text messages to send commands to the car. When I was trying to pair my car with the web site last month, it seemed to take over 5 minutes to send the confirmation code message to the car. The one time that I tried to send a trip plan to the car from my office took even longer than that for it to arrive. I bought my car as they were doing the "upgrade" that removed several important functions from the web site, so I have no benchmark for how it worked before that. It isn't exactly instantaneous for me.

I think that they are using AT&T for their data carrier, so it may also be worth checking their signal strength and network congestion/throughput in your area to see if it is being made worse by a signal issue.....
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

Fisher99
Posts: 52
Joined: Sun May 12, 2019 6:24 pm

Re: ConnectedDrive

Sat Jun 08, 2019 6:28 pm

I've tried a few more times now and while I can lock/unlock, whenever I try to "Climatize", it fails. Car was plugged in with a mostly full charge. I'm pretty sure that it's got ok AT&T coverage or else it wouldn't be able to do the lock/unlock. It also displays my vehicle info (miles since last charge, etc) just fine.

3pete
Posts: 5
Joined: Tue Mar 19, 2019 9:03 pm

Re: ConnectedDrive

Sat Jun 08, 2019 6:48 pm

My experience with Connected Drive when I first got my car was that 20% of the commands I sent it actually went through. Since then it has gotten better but there are still times/days when the commands just plain don't work. Based on the behavior, my educated guess is that BMW has issues on the server-side of things because it will happen in places with good cell phone service and where it has worked before. The app is of no help to give a meaningful failure message either, so you're just left to try it again later.

For what it's worth, I just tried to send a Charging Control change to my car and it failed and I'm attaching my recent remote history. 71% is good enough for BMW I guess. It could be my imagination but some commands do seem to be more reliable than others; Climatize and Charge Control (the ones I tend to use most) seem to be the least likely to succeed.
Image

Fisher99
Posts: 52
Joined: Sun May 12, 2019 6:24 pm

Re: ConnectedDrive

Sat Jun 08, 2019 7:09 pm

Well that's not very encouraging. But at least it doesn't sound like it's an issue related to just me, so I guess I can take some comfort in that. But I was looking forward to being able to de-ice the i3 and make it nice and toasty on those cold winter mornings without having to run outside...

n1o2c3a4c5h6e7t
Posts: 14
Joined: Wed May 01, 2019 12:35 pm

Re: ConnectedDrive

Sat Jun 08, 2019 11:07 pm

The app has become less reliable over time for me. These days, all of my commands fail, including lock/unlock and climatize. It's a shame. I wonder if BMW even cares any more.

Fisher99
Posts: 52
Joined: Sun May 12, 2019 6:24 pm

Re: ConnectedDrive

Sat Jun 08, 2019 11:15 pm

Yeah, seems like a real shame. And I don't see any option within the app to give feedback to BMW.

vreihen
Posts: 87
Joined: Tue Apr 30, 2019 4:55 pm
Location: Orange County, NY (FN21vm)

Re: ConnectedDrive

Sun Jun 09, 2019 7:15 am

Fisher99 wrote:
Sat Jun 08, 2019 7:09 pm
But I was looking forward to being able to de-ice the i3 and make it nice and toasty on those cold winter mornings without having to run outside...
Assuming that you work regular hours, program a departure time into the car. It will automagically pre-condition to a shirt-sleeve 72 F without having to do a thing. I have morning and afternoon departure times programmed, and have yet to get into a hot/cold car except when taking a trip outside of my commute schedule.
Fisher99 wrote:
Sat Jun 08, 2019 11:15 pm
Yeah, seems like a real shame. And I don't see any option within the app to give feedback to BMW.
I have received several surveys from ConnectedDrive since signing up last month, in the app, on the web, and via email. They owe me a new "1" key (very dissatisfied) on my keyboard, from wearing the old one out answering their surveys. Not that anyone reads the answers or they will actually fix anything from the feedback, but at least I have had several opportunities to vent..... :twisted:
2015 BMW i3 BEV, Giga World, Tech and Driving Assistant packages, 15K miles

spinball
Posts: 263
Joined: Tue May 26, 2015 1:41 pm
Location: WI, USA

Re: ConnectedDrive

Mon Jun 10, 2019 11:03 am

The climatize option of my Connected app on my 2017 i3 has failed 100% of the time for over a month now. :x I called BMW Connected Services and they were just like "yeah there's been some server problem and we have no ETA." I asked if there was a way they were going to inform their customers and they were like "you can call us back". :?

The app for my Model 3 is flawless and commands are always received within a few seconds. Needless to say this is inexcusable for a BMW that has a higher MSRP than my Tesla!

This is probably the last straw for me and will be done with BMW after this. Hire some software people that understand intuitively you can't have an outage for over a month with zero communication. That is not a luxury experience. Hell, our Chevy app is way more reliable.
2017 REx - Platinum Silver - Deka

Fisher99
Posts: 52
Joined: Sun May 12, 2019 6:24 pm

Re: ConnectedDrive

Mon Jun 10, 2019 6:40 pm

Definitely doesn't sound like BMW is providing decent customer service regarding ConnectDrive. Seems strange to me, since I would assume that the ConnectedDrive app is used by all of their electric hybrid vehicles and not just the i3.

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