Page 2 of 2

Re: ConnectedDrive

Posted: Tue Jun 11, 2019 8:13 am
by joeguzman10
The climatize option of my Connected app on my 2014 i3 stop working about 10 days ago.
Living in Houston Texas it's a bad time for this option to break.
I still get feedback for location and charging.

Re: ConnectedDrive

Posted: Tue Jun 11, 2019 8:58 am
by vreihen
Fisher99 wrote:
Mon Jun 10, 2019 6:40 pm
Definitely doesn't sound like BMW is providing decent customer service regarding ConnectDrive. Seems strange to me, since I would assume that the ConnectedDrive app is used by all of their electric hybrid vehicles and not just the i3.
I'm pretty sure that ConnectedDrive is used by every car they've sold recently, including ICE cars. When the outage was happening last month, I found the news article on a BMW gas-car forum.

BMW seems to use the same iDrive electronics in every car they make, with a few custom additions for features unique to any particular vehicle. It must save them lots of money, versus developing unique systems for every different vehicle in their catalog.....

Re: ConnectedDrive

Posted: Wed Jun 12, 2019 10:21 am
by DigitalEl
spinball wrote:
Mon Jun 10, 2019 11:03 am
The climatize option of my Connected app on my 2017 i3 has failed 100% of the time for over a month now. :x I called BMW Connected Services and they were just like "yeah there's been some server problem and we have no ETA." I asked if there was a way they were going to inform their customers and they were like "you can call us back". :?

The app for my Model 3 is flawless and commands are always received within a few seconds. Needless to say this is inexcusable for a BMW that has a higher MSRP than my Tesla!

This is probably the last straw for me and will be done with BMW after this. Hire some software people that understand intuitively you can't have an outage for over a month with zero communication. That is not a luxury experience. Hell, our Chevy app is way more reliable.
I came here specifically to seek help on this very issue. So it’s not just me... That’s a relief. But yeah, this is unacceptable. And there’s absolutely nothing I can do about it.

It’s weird that remote lock and unlock work, but not climatize or set departure time.

My iDrive screen shows the globe with a slash through it, meaning the i3 isn’t seeing the network via its SIM card. This has been an on-again, off-again problem for me since taking delivery.

It’ll work for a week or ten days, then be offline for a couple of days. Repeat.

It’s been offline for about 3 weeks now. Today’s high in Phoenix is forecast for 116, meaning I can’t precondition the cabin via the app. I know I can set Departure Times via iDrive, but sometimes you don’t know exactly when you’ll be leaving — for instance, when visiting relatives on a lazy Sunday, it used to be ideal to climatize the cabin 20 minutes before leaving.

On a car full of gizmos and tech, preconditioning via the app was one of my favorite features.

Re: ConnectedDrive

Posted: Wed Jun 12, 2019 10:34 am
by cdnji
I tried using the climatize function this morning and it worked. I used the Android version of the app which, btw, I had to sideload because it's not supposed to be available for us in Canada.

Re: ConnectedDrive

Posted: Wed Jun 12, 2019 8:43 pm
by i3Houston
Yes, It started working for me too!! wohoo

Re: ConnectedDrive

Posted: Thu Jun 13, 2019 9:17 am
by Fisher99
I'm happy for you guys, but I just tried mine and it failed again. "Remote service cannot be executed at the moment. Please try again later".

Re: ConnectedDrive

Posted: Thu Jun 13, 2019 2:42 pm
by Fisher99
I guess I spoke too soon. While it failed the first time I tried it today, it has worked perfectly the next 2 times. Once before I left home and once before leaving a restaurant at noon. I have to say, in this 100 degree heat today, that was pretty nice... I hope it continues to work!

Re: ConnectedDrive

Posted: Thu Jun 13, 2019 6:01 pm
by vreihen
Reddit also has reports of this not working, along with an explanation that there is another server move going on behind the scenes:

https://www.reddit.com/r/BMWi3/comments ... middle_of/

Re: ConnectedDrive

Posted: Fri Jun 14, 2019 9:10 am
by Boltoni3
I haven't had access (Toronto) since March 26. Unacceptable. My wife's shopping for an EV - his experience has knocked BMW off the list. We've spoken with a few Tesla owners - none have experienced issues with their apps.

Re: ConnectedDrive

Posted: Fri Jun 14, 2019 12:56 pm
by Fisher99
The guy I just bought my i3 from replaced with a Tesla Model 3. He says that there is absolutely no comparison in the apps. In his words "The BMW app is crappy and the Tesla app is amazing". But, at least the app seems to be working for me now, so that's something.