Re: Optional ConnectedDrive services no longer available in store
Posted: Wed Apr 07, 2021 7:25 am
Funny that I also sent them an email yesterday complaining about the same and received the exact same reply, word for word.alohart wrote: ↑Tue Apr 06, 2021 2:44 pmAfter I complained about being able to use the 10-year ConnectedDrive services subscriptions that were included in the purchase price of our 2014 i3 for less than 8 years due to BMW not providing a reasonable upgrade path to a 4G telematics module, I received this boiler-plate reply:
"Due to a phasing out of the 3G network by cellular carriers, ConnectedDrive services can no longer be supported starting February 2022 for select vehicles. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW.
We sincerely apologize that we are unable to continue to offer those services to you in your current BMW. If you have any further questions or feedback, please contact BMW Customer Relations at 1-800-831-1117."
So by February, 2022, I and all other early U.S. 3G i3 owners will lose all Internet connectivity to their i3's so won't be able to use the BMW Connected or My BMW app to monitor charging, send navigation destinations to our i3's, remotely lock or unlock our doors, etc. and won't be able to subscribe to real-time traffic information or other ConnectedDrive services. I realize that I had none of these capabilities in any previous vehicle, but I now value this connectivity. Sad
It seems obvious that they do not have a clear plan for addressing this right now. But I am still hopeful that they will come up with something that would keep the owners happy (or at least not very unhappy), since most BMW models are affected by this problem, not only the i3. I hope they will come up with a similar solution as they did when going from 2G to 3G. We'll see...
Edit: BTW, I looked at my original paperwork when I bought the car, and the only place where I see the 10-year subscription is the Monroney sticker which has:
- BMW Assist eCall with a 10-year subscription
- BMW Remote Services includes Stolen Vehicle Recovery, Remote Door Unlock and My BMW Remote app (includes a 10-year subscription; requires BMW Navigation system)