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MKH
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Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Connected Services Ending - Offical

Thu May 06, 2021 10:54 am

Got this email today:
There are important ConnectedDrive service changes affecting your 2015 i3, Vehicle Identification Number ending in 4145.

The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW.

As a result of the sunset of 3G service by wireless carrier partners, by February 2022 your vehicle will no longer be able to receive any ConnectedDrive/BMW Assist services, such as BMW Assist eCall, Advanced Real‑Time Traffic Information, Remote Services and BMW Online, depending on your BMW model.

Unfortunately, for your vehicle, there is not a technology upgrade available that would allow you to continue to use ConnectedDrive/BMW Assist services after the expiration of your contract, or February 2022, whichever occurs first.

For more details, please refer to the 3G Cellular Technology Discontinuation Frequently Asked Questions or contact BMW Customer Relations at 855‑236‑1025.


BMW ConnectedDrive


Which is odd - since BMW parts shows a 4G replacement modem for all years of the i3.
https://parts.bmwnorthwest.com/p/BMW_20 ... 36777.html
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch Rial X10-i wheels, EVoInnovate EVSE

alohart
Posts: 2432
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Connected Services Ending - Offical

Thu May 06, 2021 11:19 am

MKH wrote:
Thu May 06, 2021 10:54 am
Unfortunately, for your vehicle, there is not a technology upgrade available that would allow you to continue to use ConnectedDrive/BMW Assist services after the expiration of your contract, or February 2022, whichever occurs first.
BMW's position seems to be that it is not willing to assist in this upgrade. I agree with you that the 4G telematics module could be installed. There probably would be some configuration changes that BMW would need to make to associate the new 4G cell phone number with one's i3, but this doesn't seem impossible as BMW implies. Very disappointing :x
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

Fisher99
Posts: 403
Joined: Sun May 12, 2019 6:24 pm

Re: Connected Services Ending - Offical

Thu May 06, 2021 11:42 am

Well that really sucks!
2014 BMW i3 with Range Extender Engine, Capparis White/Frozen Black, 20" wheels,, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, TurboCord EVSE

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MKH
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Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: Connected Services Ending - Offical

Thu May 06, 2021 11:47 am

BMW's position seems to be that it is not willing to assist in this upgrade.
Doubly strange is that they are offering the upgrade to other BMW models of similar year manufacturer. An owner posted on FB that he got two letters from BMW one for his 2116 435 and it says the upgrade is available, and got one for his i3 that says it is not.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch Rial X10-i wheels, EVoInnovate EVSE

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MKH
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Posts: 886
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: Connected Services Ending - Offical

Thu May 06, 2021 11:50 am

Someone posted on FB that initially BMW sent the same kind of letter to BMW owners about the switch from 2G to 3G, but enough people complained, that they went ahead and offered the upgrade.

BMW Customer Relations at 855‑236‑1025.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch Rial X10-i wheels, EVoInnovate EVSE

Fisher99
Posts: 403
Joined: Sun May 12, 2019 6:24 pm

Re: Connected Services Ending - Offical

Wed May 19, 2021 3:12 pm

Just received my official copy of this sad letter via email...
2014 BMW i3 with Range Extender Engine, Capparis White/Frozen Black, 20" wheels,, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, TurboCord EVSE

alohart
Posts: 2432
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Connected Services Ending - Offical

Wed May 19, 2021 4:48 pm

Fisher99 wrote:
Wed May 19, 2021 3:12 pm
Just received my official copy of this sad letter via email...
Me, also, for our 2014 i3. I just don't believe that no 4G upgrade exists.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

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MKH
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Posts: 886
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: Connected Services Ending - Offical

Fri May 21, 2021 4:47 am

Me, also, for our 2014 i3. I just don't believe that no 4G upgrade exists.
According to the BMW Dealer parts lists - it exists. A check of the 'what it fits' list shows that this is a universal part, which fits all BMWs including all years of the BMW i3. BMW claiming that an upgrade 'isn't available' for the i3 must mean that they made a policy decision not to support a car model that they plan on discontinuing in the near future.

https://parts.bmwmonterey.com/p/BMW__32 ... 36777.html
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch Rial X10-i wheels, EVoInnovate EVSE

bocabimmer
Posts: 25
Joined: Tue Aug 11, 2020 5:31 pm

Re: Connected Services Ending - Offical

Fri May 21, 2021 8:40 am

Got my email yesterday. Yeah, this kind of stinks... especially since knowing the charging status of your EV is, well, kind of important.

When this happened with my X5 a few years back, they offered to either do an update to the telematics or give me a $200 gift card. Considering they're taking away an advertised and promised piece of functionality for the car they could be a little more generous this time around than "whoops".
2018 330i (F30)

2014 i3 BEV - Sold
2007 328i (E92) - Sold
2013 X5 35i (E70) - Sold
2014 i3 BEV - Lease return
2006 325i (E90) - Sold

Fisher99
Posts: 403
Joined: Sun May 12, 2019 6:24 pm

Re: Connected Services Ending - Offical

Fri May 21, 2021 10:13 am

So what would be the best way for all i3 owners to make our concerns known to BMW? I'm pretty sure they aren't monitoring this forum for our comments. We need a way to a) rally all i3 owners, and b) make the concerns known to BMW.
2014 BMW i3 with Range Extender Engine, Capparis White/Frozen Black, 20" wheels,, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, TurboCord EVSE

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