EvanstonI3
Posts: 64
Joined: Tue Nov 03, 2020 9:11 pm

Re: Connected Services Ending - Offical

Fri May 21, 2021 11:30 am

Someone on REDDIT apparently found out that some sort of reimbursement is in the works but not ready for release.
https://www.reddit.com/r/BMWi3/comments ... cteddrive/
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Fisher99
Posts: 402
Joined: Sun May 12, 2019 6:24 pm

Re: Connected Services Ending - Offical

Fri May 21, 2021 2:30 pm

I would think they would legally have to reimburse owners for services that have been paid for but will no longer provide, regardless of whether it was their fault or not. But in any case, I'm not concerned about a reimbursement. I just want a way to continue having remote services.
2014 BMW i3 with Range Extender Engine, Capparis White/Frozen Black, 20" wheels,, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, TurboCord EVSE

bocabimmer
Posts: 25
Joined: Tue Aug 11, 2020 5:31 pm

Re: Connected Services Ending - Offical

Sat May 22, 2021 8:45 am

Fisher99 wrote:
Fri May 21, 2021 10:13 am
So what would be the best way for all i3 owners to make our concerns known to BMW? I'm pretty sure they aren't monitoring this forum for our comments. We need a way to a) rally all i3 owners, and b) make the concerns known to BMW.
Letter writing to BMW corporate HQ? What would be really good is if they all came in within the same week.
2018 330i (F30)

2014 i3 BEV - Sold
2007 328i (E92) - Sold
2013 X5 35i (E70) - Sold
2014 i3 BEV - Lease return
2006 325i (E90) - Sold

peterb
Posts: 5
Joined: Thu May 06, 2021 3:12 pm

Re: Connected Services Ending - Offical

Mon May 24, 2021 1:13 pm

this letter was sent to US customers only?

In EU I have received no such news. Own a 2014 REx (upgraded to 120Ah battery ;-)

eNate
Posts: 661
Joined: Mon Sep 09, 2019 5:33 pm

Re: Connected Services Ending - Offical

Mon May 24, 2021 1:35 pm

The European 3G phase out dates vary by country and carrier, but many aren't until the end of 2022. Also, 2G is remaining in service in many areas.

Anybody know if the 3G boxes were backward compatible with 2G? I suspect so.
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MKH
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Posts: 832
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: Connected Services Ending - Offical

Tue May 25, 2021 5:36 am

Sneaky BMW :roll:

The 'new' My BMW App was recently rolled out - much the same functionality as the old one, though added the charging alerts which is nice. Then last night tried to log in, and got shunted to a page with two check boxes for new Terms of Use. Under the BMW Connecteddrive Terms of use, reading all the legal spiel in the agreement, by checking the box, you basically agree to letting BMW completely off the hook for any loss of connected service because of 3G sun setting. Guess they saw the angry postings about a class action lawsuit. Oh, and you can no longer use the App if you don't agree to the new Connected BMW terms.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch 427 wheels, EVoInnovate EVSE

bwilson4web
Posts: 778
Joined: Fri Apr 29, 2016 11:59 pm
Location: Huntsville, AL

Re: Connected Services Ending - Offical

Sat May 29, 2021 5:12 pm

Speculation, could Bimmerlink extract the data from the OBD into a computer to send via WiFi or other, non-BMW provided communications and display?

Bob Wilson
20k/27k mi 2014 BMW i3-REx
10k/10k mi 2017 Prius Prime

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MKH
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Location: Dallas

Re: Connected Services Ending - Offical

Sun May 30, 2021 6:24 am

Some updated info. According to a telecom engineer, the 'new' ATT 4G modem for BMW is not compatible with the BMW NBT ID4 boxes in the older BMW i3's, so any upgrade would involve not only swapping out the ATT modem, but also upgrading/swapping out the NBT box - this would put the upgrade approaching $2 grand, a cost BMW isn't willing to absorb.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch 427 wheels, EVoInnovate EVSE

Deutsch100
Posts: 201
Joined: Mon Sep 30, 2019 2:28 pm

Re: Connected Services Ending - Offical

Sun May 30, 2021 7:56 am

MKH wrote:
Sun May 30, 2021 6:24 am
Some updated info. According to a telecom engineer, the 'new' ATT 4G modem for BMW is not compatible with the BMW NBT ID4 boxes in the older BMW i3's, so any upgrade would involve not only swapping out the ATT modem, but also upgrading/swapping out the NBT box - this would put the upgrade approaching $2 grand, a cost BMW isn't willing to absorb.
Thanks for the update. I feel very bad for those with earlier i3 models and will soon be losing connected services. The ability to pre-cool is honestly one of the main reasons I have an EV! Sure, it's great not having to refuel at a dirty petrol station, instant torque and little brake use...but in our VERY hot climate, the ability to pre-cool from the app is amazing!
2020 i3S Rex; Capparis White

3pete
Posts: 121
Joined: Tue Mar 19, 2019 9:03 pm

Re: Connected Services Ending - Offical

Sun May 30, 2021 8:51 pm

MKH wrote:
Sun May 30, 2021 6:24 am
this would put the upgrade approaching $2 grand, a cost BMW isn't willing to absorb.
Bingo. BMW's 2014 Sales Department wrote a check that BMW's 2021 Accounting Department wants to withhold funds from. They absolutely *could* do this upgrade. They just choose not to because it would be expensive. This is how BMW's 2014 Legal Team justifies their pay.

Which is fine (I guess) but when we call up asking for an upgrade and they say "we can't!" it's a flat-out lie. The truth is BMW is saying "we don't want to!"

Until the negatives of not doing the upgrade outweigh the costs, they won't do it. If only the same kind of person who could sign off on a legal budget 7 years in advance of payout could look at the relatively small number of i3 owners who actually care about an upgrade and say, "hey, what do those NBT units actually cost when we buy them? Oh yeah, that's fine-- offer a free or heavily subsidized upgrade for some positive goodwill!"

I would actually even respect BMW more if they offered a "full-cost" upgrade path. I'm not sure I'd pay for it (sadly I might) but $2k would be easily enough to make it profitable, yet BMW says "nope, it is LITERALLY impossible! No one in the history of the entire world been able to upgrade: 1) a modem, 2) a computer and then 3) tell a database that there is a new IMEI to look for! That's three things, it's impossible!!!"

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