jadnashuanh
Posts: 5177
Joined: Thu May 22, 2014 2:07 pm
Location: Nashua, NH USA

Re: Media screen going blank

Mon Nov 03, 2014 1:54 pm

Same thought I posted in another thread...sort of sounds like a bad connection to the 12vdc battery. All electronics are powered by this battery, and a loose connection, bad battery, or bad charging circuit could cause the computer to turn off and restart at random.
Jim DeBruycker
2014 i3 BEV, 2021 X5 45e
(The i3 will be sold soon, <17K-miles, interested?)

Lecram
Posts: 222
Joined: Sat Dec 28, 2013 1:53 pm
Location: Barendrecht, NL

Re: Media screen going blank

Mon Nov 03, 2014 4:08 pm

jadnashuanh wrote:Same thought I posted in another thread...sort of sounds like a bad connection to the 12vdc battery. All electronics are powered by this battery, and a loose connection, bad battery, or bad charging circuit could cause the computer to turn off and restart at random.
Its no coincidence that many i3s started at the same time with this issue, so its most likely that is was a bad update from BMW

Stevei3
Posts: 365
Joined: Mon Sep 02, 2013 9:02 am
Location: the Netherlands

Re: Media screen going blank

Tue Nov 04, 2014 7:02 am

Hi guys,

we've been told, the iGenius on the official Dutch i3 forum speaking on behalf of BMW München, that the rebooting of the nav/entertainment system was caused by a change in the chargepoint back-end system. It should be resolved as of now.

Regards, Steven

swissmot
Posts: 11
Joined: Thu Feb 06, 2014 7:50 am

Re: Media screen going blank

Tue Nov 04, 2014 7:56 am

Stevei3 wrote:Hi guys,

we've been told, the iGenius on the official Dutch i3 forum speaking on behalf of BMW München, that the rebooting of the nav/entertainment system was caused by a change in the chargepoint back-end system. It should be resolved as of now.

Regards, Steven
Steven,

For the ignorant, what is the "chargepoint back-end system" and how can this cause our i3s Control Displays to suddenly start rebooting randomly?

Cheers'
Tom

Lecram
Posts: 222
Joined: Sat Dec 28, 2013 1:53 pm
Location: Barendrecht, NL

Re: Media screen going blank

Tue Nov 04, 2014 8:18 am

swissmot wrote:
Stevei3 wrote:Hi guys,

we've been told, the iGenius on the official Dutch i3 forum speaking on behalf of BMW München, that the rebooting of the nav/entertainment system was caused by a change in the chargepoint back-end system. It should be resolved as of now.

Regards, Steven
Steven,

For the ignorant, what is the "chargepoint back-end system" and how can this cause our i3s Control Displays to suddenly start rebooting randomly?

Cheers'
Tom
I think that Steven was just the 'messenger guy'. ;)
You'd better ask BMW what that means

Stevei3
Posts: 365
Joined: Mon Sep 02, 2013 9:02 am
Location: the Netherlands

Re: Media screen going blank

Tue Nov 04, 2014 8:32 am

Hi guys,

my guess, indeed only relaying info as messenger guy ;) , is that they messed up something in the online database of charge points that is displayed on your nav system, causing your nav to choke.

Regards, Steven

jackt
Posts: 178
Joined: Sun Mar 02, 2014 4:57 am
Location: Leeds, Yorkshire, UK

Re: Media screen going blank

Wed Nov 05, 2014 2:58 am

The jungle telegraph stuff is starting get on my nerves. BMW UK have no record of any remote services issues on the internal support system, there was no faults stored on my car to describe the crash, they reset it and it all started working. It hasn't crashed since and all my ConnectDrive functions are back.
i3 Rex - 25 July 14 - ( Standard Interior -Arravani Grey, Pro Nav + Enhanced BT, HK Audio, Park Assist, Winter Pack )
Outlander PHEV GX4HS - 1 Sept 14

Plug
Posts: 259
Joined: Fri Aug 02, 2013 1:17 pm
Location: UK

Re: Media screen going blank

Wed Nov 05, 2014 4:03 am

jackt wrote:The jungle telegraph stuff is starting get on my nerves. BMW UK have no record of any remote services issues on the internal support system
At least they told you that :) I sent my dealer an email on Monday telling them about me experiencing this issue and asking if there was a fix and never even got a reply.

Stevei3
Posts: 365
Joined: Mon Sep 02, 2013 9:02 am
Location: the Netherlands

Re: Media screen going blank

Wed Nov 05, 2014 4:15 am

jackt wrote:The jungle telegraph stuff is starting get on my nerves.
Hi Jack,
I could imagine is does. A rather big plus over here is that BMW Nederland has got a reasonably good vibe goin', communication wise. If one is out looking for it, as a 'proactive user' that is...
Regards, Steven

RCZWhite
Posts: 47
Joined: Sun May 18, 2014 12:38 pm

Re: Media screen going blank

Wed Nov 05, 2014 3:14 pm

Mine came Friday and 60 miles later over 3 trips it crashed 9 or so times. :o It comes back Thursday 6 days later. The Head Unit has been reset, to do with the Pro Nav, and they say it should be fine. Strange that the other new i3 supplied on the same day also failed the same! It's been blamed on my Nokia 520 or perhaps the iPhone 4s which were pairs by Blue tooth. I will see if t happens again when I get it. :o

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