LJ20
Posts: 2
Joined: Sat May 09, 2015 1:21 pm
Location: Cambs UK

comfort access - erm, how?

Sat May 09, 2015 1:27 pm

I picked up my new REX yesterday and loving it so far.

I ordered with Comfort Access, but so far either it's not working, or I've not enabled it somehow, or I'm doing it wrong, or it's not actually there.

Get out of car, close doors, press magic spot on handle. Nothing.
With locked car, go up to it with key in pocket, pull handle, nothing.
This is at home, no obvious sources of interference etc.

Do I need to enable it somewhere on the computer? Is there a trick to how to grab the handle? Or has it somehow been missed off the spec?

Thanks!

Boatguy
Posts: 301
Joined: Tue Aug 05, 2014 9:25 am
Location: San Francisco Bay Area

Re: comfort access - erm, how?

Sat May 09, 2015 1:37 pm

It sounds like it's not working. I don't know of anything that has to be enabled, mine worked out of the box as I recall. I do find that it's not nearly as responsive as my Mercedes, but it does work.

Sounds like you need to go back to the dealer...
2014 i3 BEV | 2016 Tesla S90D | No ICE!

Lincsat
Posts: 87
Joined: Tue Nov 04, 2014 8:17 am
Location: UK

Re: comfort access - erm, how?

Sat May 09, 2015 2:02 pm

You can try holding the key next to the door while you grab the handle in case there is something shielding in your pocket but does sound like a Dealer Visit is in order. Surprised they didn't demonstrate it at the handover?

jadnashuanh
Posts: 5037
Joined: Thu May 22, 2014 2:07 pm
Location: Nashua, NH USA

Re: comfort access - erm, how?

Sat May 09, 2015 6:11 pm

Is there a set of ridges on the door handle? That is the magic spot to lock the car. I've found that if I have the remote from my other car in the same pocket, the i3 doesn't recognize its own, but other than that, it works. It's a little slow to respond, but has always worked. Slow because there seems to be a slight delay.
Jim DeBruycker
2011 535i x-drive GT, 2014 i3 BEV
Soon (hopefully!) A 2021 X5 45e will replace the above

barrychan
Posts: 122
Joined: Mon Apr 27, 2015 6:30 pm
Location: Victoria B.C. Canada

Re: comfort access - erm, how?

Sat May 09, 2015 9:07 pm

I too sometime found that i had to touch a few times then it locks, most times ok
Barry
2014 BMW i3 BEV
1984 Porsche 928s
2005 Nissan Altima SE R
2011 Acura MDX
2013 Mazda 3

MikeS
Posts: 713
Joined: Thu Jan 16, 2014 8:29 am
Location: Brighton UK

Re: comfort access - erm, how?

Sun May 10, 2015 12:57 am

Definitely sound like a fault. If I touch the ridged section of the handle and the key is on me or very close (like in my golf bag!) the car locks immediately. To unlock is just as smooth as long as you use the part of the handle towards the front of the car - otherwise your hand is too close to the lock section and its confused!!
BMW 3 Series 2005 - Aug 2014
BMW Z4 35i 2009 - Mar 2014
BMW X1 Mar 14
BMW i3 Sep 14

LJ20
Posts: 2
Joined: Sat May 09, 2015 1:21 pm
Location: Cambs UK

Re: comfort access - erm, how?

Sun May 10, 2015 7:39 am

Thanks folks! I'll check in with the dealer. I've not spotted any ridges on the handles... Maybe it got missed off the spec list somehow (in which case, money back for me, as I'm not too worried about having it really).

We didn't have a full tour when we picked up, because it seemed more fun to learn ourselves :)

jadnashuanh
Posts: 5037
Joined: Thu May 22, 2014 2:07 pm
Location: Nashua, NH USA

Re: comfort access - erm, how?

Sun May 10, 2015 1:13 pm

LJ20 wrote:I've not spotted any ridges on the handles... Maybe it got missed off the spec list somehow (in which case, money back for me, as I'm not too worried about having it really).
No ridges, no comfort access...the remote looks the same, but now you have to get it out of your pocket to lock or unlock the car. STill runs fine as long as it is in the vehicle, though. Makes it a bit more of a pain opening the rear hatch unless you code the car.
Jim DeBruycker
2011 535i x-drive GT, 2014 i3 BEV
Soon (hopefully!) A 2021 X5 45e will replace the above

PDXelectric
Posts: 52
Joined: Mon Apr 27, 2015 12:59 pm

Re: comfort access - erm, how?

Mon May 11, 2015 1:04 pm

LJ20 wrote:I picked up my new REX yesterday and loving it so far.

I ordered with Comfort Access, but so far either it's not working, or I've not enabled it somehow, or I'm doing it wrong, or it's not actually there.

Get out of car, close doors, press magic spot on handle. Nothing.
With locked car, go up to it with key in pocket, pull handle, nothing.
This is at home, no obvious sources of interference etc.

Do I need to enable it somewhere on the computer? Is there a trick to how to grab the handle? Or has it somehow been missed off the spec?

Thanks!
The website is confusing, but I think that comfort access is only available as part of the Giga and Terra packages. Do you have a Mega?

imolazhp
Posts: 244
Joined: Sat Mar 28, 2015 8:02 pm

Re: comfort access - erm, how?

Mon May 11, 2015 5:15 pm

As others stated, if your door handles (both of them) do not have the ridges/lines, your car does not have comfort access. If it does, then place a finger on the ridges to lock the car, place all 4 fingers inside of the handle to unlock. My car doesn't like 3 fingers, it wants all 4.

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