2017 i3 REx with a few options turned on (e.g. HSOC)
Purchase in October 2019 and bought/installed a JuiceBox 40 Pro from Costco in November 2020.
Car is set to charge immediately.
JuiceBox software is configured for 12 midnight to 3pm local charging.
3 random times since i owned it, i would wake up with no additional charge. Tried unplugging/plugging, disconnect Juicebox from power, and (from my account config) deleting Juicebox and re-adding it. No help. The first 2 times i was able to work with JuiceBox support to get the charging back up again. No clear source of problem.
These were 2 times were random and after engaging JuiceBox, we were able to get the car to charge again. Both times did not net a reason for failure.
Couple days ago, woke up with no overnight charging. This time, Juicebox support claims that the Juicebox is ready to charge but the car would not accept. We tried a few things with the Juicebox (e.g. removing power, changing config to remove TOU charging).
Then i climbed in to start the car to double check the car was set to charge immediately. Nothing changed and it was set correctly. As i closed the door, i heard a "click" that sounded like the car was starting to charge. It was. Juicebox confirmed that everything looked normal on their end.
So.....has anyone else experienced this? Was the starting the car and turning it off the same as a Control-Alt-Delete on my old Windows 3.1 system? Schedule an appointment with SF BMW a couple days later. I had been charging the car fine with the Juicebox for a couple of days before bringing it in.
SF BMW said that their only test was to plug in their "charger" and if it worked. 1 hour labor charge please. I (mistakenly) assumed that they would at least hook it up to their computer to see if the car's computer logged any errors. Nope. So i took the car home. Plugged in the JuiceBox and it started charging normally.