Do they really honor the 8/100,000 mile battery warranty? In our case YES!!

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XERT

Member
Joined
Jul 30, 2018
Messages
8
Just found out today that our local BMW dealership is going to replace all eight battery cells. Not seen much chatter about them stepping up to the plate and replacing them under warranty, in other prior posts and my research I have found that BMW has done everything to try and avoid this expense. To our surprise, we became one of the lucky few. It was unexpected as we had our air conditioning compressor fail last week (our course we are out of our factory warranty) the new compressor cost us almost $3,000 to replace. Unfortunately, we had to bring it back to the dealership the next day because the A/C had cut out again. They performed a battery capacity procedure (takes 24 hours) and when the result came back, they texted me this, "Based on the results of the capacity test I went forward with a request to the BMW electric mobility team for a High Voltage Battery overhaul They have agreed with my assessment and approved my recommendations. All 8 cell modules will be replaced inside the HV battery pack under the battery warranty coverage. I am currently in the process of getting all the needed parts for the repair ordered. Once I know the availability I can provide a better time frame of when the repair may be completed." There is hope for all 2014 owners. And yes BMW does indeed honor that 8/100,000 battery replacement program.
 
Do you know what the HV batteries were reading for Kappa, etc.. It would be interesting to know how they determined that the batteries needed to be replaced.

This is a very grey area and I am curious if the signs of a bad battery will be present to us owners or is it a test that BMW does internally with results/readings that don't want to share.
 
I am going to ask them if I can see the full capacity report, AND do we get a brand new 8/100,000 warranty for the new batteries? If you can think of any more questions I should be asking BMW, please let me know.
 
I had a service scheduled for today and they didn't include this even though I specifically asked. I spoke with the service manager multiple times and she didn't add it so I asked her to reschedule for another day and with a loaner since it takes a full day to test capacity. In the last two months, our capacity has dropped 25-30% based off the mileage calculator with no difference in how we drive or the accessories we use (AC, radio, etc). Glad to hear they're stepping up without much hassle on your end besides the waiting for parts.
 
spz1 said:
In the last two months, our capacity has dropped 25-30% based off the mileage calculator with no difference in how we drive or the accessories we use (AC, radio, etc).

Is your 12V accessory battery 3-4 years old? That seems to be their typical lifetime, and there are some posts that say the guess-o-meter (GOM) starts showing decreased range right before it craps out.....
 
XERT said:
I am going to ask them if I can see the full capacity report, AND do we get a brand new 8/100,000 warranty for the new batteries?
In general, items replaced under warranty aren't covered by a new warranty with the same conditions under which the items were replaced. Maybe you'd get the greater of the remaining time and distance of the original warranty or a shorter warranty (e.g.. 90 days, 1 year, etc.).

Your replacement battery modules might be populated with used cells that have been tested and matched rather than new cells.

This was the situation with the battery pack warranty of our 2000 Honda Insight, so I'm assuming that BMW's policy would be similar.

Please report what you learn from BMW.
 
Talked to the service manager yesterday I asked him about getting the results of the capacity report; he replied that our report was different than all others he has seen. Instead of the report coming back with a % of battery life left - it came back with a recommendation for replacement. He forwarded the results to NJ, they reviewed and gave him the green light to replace all the batteries. (with new, not reconditioned).

BTW when posting on this site does your window make clockwise circles around the window that your typing in?
 
I got some conflicting info about what they use as a warranty replacement. BMW USA over the phone said that the batteries would be replaced with the same capacity version as originally installed, my local service advisor said that they only use the most recent version in any and all warranty claims. In either case, I cont imagine the warranty going forward would be more than the original 8yr/100k or 90 days, whichever is higher.
 
OK, as far as I’m concerned, it’s official now: BMW has the worst warranty ever! My i3’s battery is down to about 74% of what it was when new, 5 years and about 30K miles ago. The dealer told me BMW refused to change the battery under warranty because it had to be under 70%. I filed a complaint with BMW, explaining that a car this new (again, 30,000 miles!) should not have deteriorated so badly, and that at this rate it’s likely it will go under 70% in the next 6 months or something like that, and that BMW should not have an unhappy customer for another 6 months with only ~53 miles of range per charge (which is what I get these days). They investigated, confirmed the 74% charge capacity with the dealer, and then proceeded to reject the claim. They are sticking to the 70%, and they don’t feel 74% is close enough to justify fixing the problem now instead of in a few months. It’s really stupid because even if it takes more than another 6 months it won’t take another 3 years or another 50K miles, which is when that warranty would expire. So, this is plain and simply a bad business practice.

This is really bad, but when you consider that when the car was about 2 years old the steering wheel’s rubber material started to peel off BMW rejected a warranty claim stating it was normal tear and wear, it’s outrageous. Has anyone ever seen the material of the steering wheel peeling off after 10-15K miles on any car? Does BMW think I use sandpaper-lined driving gloves? What kind of craziness is this? I don’t think I’m ever buying a BMW again.
 
Anyone know how BMW makes the determination that the battery merits replacement? I've seen a few different posts on the subject and it doesn't look like it's straight forward. I've seen references to the Max Kappa as well as the actual miles available at battery fully charged. There have also been cases where they will do the battery reset trick to recapture some range, but that will eventually fail after 6 months. If they do this near the 8 yr. 100k mile market, it would be somewhat disingenuous.
 
gwilensky said:
...BMW has the worst warranty ever! My i3’s battery is down to about 74%


I totally understand your frustration -- I'd be frustrated by the decreased range, too. But 74 is not 70, and 70 is the threshold that's in writing and agreed to -- not "trending toward 70."

That's not to stay stop. If it's enough of a detriment to your daily use I'd keep pushing and maybe they'll relent. But if you can manage and save yourself the anguish and time, just wait it out. Your dealership is just the middleman between you and BMW's warranty wonks, so it's like banging your head against the wall to argue with somebody who, unfortunately, likely doesn't have the influence to change the outcome of the decision.
 
It's true that 74% is not 70%, and thus strictly speaking they are within their self-imposed rules. But it's like being pulled over by a cop for going 4 miles over the speed limit. Strictly speaking, you broke the law. But is pulling someone over at 4 miles over the right thing to do? Yes, 74% is just 4 points over so they are not legally obligated. But given the car is just 5 years old and has 30K miles, what are the chances the battery will not dip below 70% before the warranty expires in another 3 years or 50K miles? I think it's low, and thus it seems to me a poor business decision for BMW to have an unhappy customer with 50 mile range for a few more months until the batteyr goes under...
 
True, although some cops in some municipalities will be happy to pull someone over for going 4 over. But I'm off point...

You can look at it from BMW's "bottom line" standpoint -- why pay for something now that they can put off for six months? What if the replacement battery has similar degradation, and now they've got a head start on paying the expense of a second replacement?

On the plus side, it seems that your battery is an outlier, and I would expect the new battery won't have this issue.

I wonder what the chance is to work this into an upgrade to a 94 Ah battery?

Also, do you have other dealerships that you can try your luck at? Some dealerships or even individual service offices personnel may have different sway with the folks at BMW warranty. And if you really play up what a hardship this reduced range is on your daily routine, thet may work as extra persuasion.

Lastly, are there any "consumer action" your TV news segments or newspaper columnists on your area that can make noise on your behalf?

In the end, how much effort are you up for to fight this, versus just waiting it out?
 
If you've bought 5 new BMWs from the same dealer, you might get them to sway their decision a bit, but a contract is a contract. IF it got below 70% and they refused, you'd have a case. Now, you don't. Usually, a warranty replacement is good for a year or so, or, potentially, until the original warranty would have expired, not another 8-years. That MIGHT apply if you bought a new battery pack versus being given one under warranty. In the USA, BMWUSA has not chosen to participate in the battery upgrade option path, but that is in some other markets.
 
panamamike said:
Anyone know how BMW makes the determination that the battery merits replacement? I've seen a few different posts on the subject and it doesn't look like it's straight forward. I've seen references to the Max Kappa as well as the actual miles available at battery fully charged. There have also been cases where they will do the battery reset trick to recapture some range, but that will eventually fail after 6 months. If they do this near the 8 yr. 100k mile market, it would be somewhat disingenuous.

When I first got mine, I was worried that my Max Kappa was lower than anyone else's on this forum (under another post). I took it to the dealer here in the Phoenix area and they ran their own test. They said that the test showed that my battery still had 92% life (that was at 60k miles on my 2014). I didn't believe them, but loved the car and continued to drive it. Now, a year later, my GOM has registered 90 miles a few times because of my driving habits. Even though I drive it like I stole it on the highway, I drive it somewhat conservative on city streets. I haven't even looked at my Max Kappa since then and have lost all "range anxiety."

All that to say, BMW has their own battery test that they use to determine if the battery is bad or not. They didn't give me the detailed results of the test, so it could be BS. I just know that with my better driving habits, my battery will make it past the 100k mile mark with no problem.
 
jlangham said:
panamamike said:
Anyone know how BMW makes the determination that the battery merits replacement? I've seen a few different posts on the subject and it doesn't look like it's straight forward. I've seen references to the Max Kappa as well as the actual miles available at battery fully charged. There have also been cases where they will do the battery reset trick to recapture some range, but that will eventually fail after 6 months. If they do this near the 8 yr. 100k mile market, it would be somewhat disingenuous.

When I first got mine, I was worried that my Max Kappa was lower than anyone else's on this forum (under another post). I took it to the dealer here in the Phoenix area and they ran their own test. They said that the test showed that my battery still had 92% life (that was at 60k miles on my 2014). I didn't believe them, but loved the car and continued to drive it. Now, a year later, my GOM has registered 90 miles a few times because of my driving habits. Even though I drive it like I stole it on the highway, I drive it somewhat conservative on city streets. I haven't even looked at my Max Kappa since then and have lost all "range anxiety."

All that to say, BMW has their own battery test that they use to determine if the battery is bad or not. They didn't give me the detailed results of the test, so it could be BS. I just know that with my better driving habits, my battery will make it past the 100k mile mark with no problem.

What was your Max Kappa? Sounds like your starting value was fine. Some folks here are seeing Max Kappa in the 15 area. For some reason, some of the cars batteries are degrading at a different rate than others. So when the time nears, would be good to know the measuring stick they'll be using to determine battery replacement.
 
panamamike said:
jlangham said:
panamamike said:
Anyone know how BMW makes the determination that the battery merits replacement? I've seen a few different posts on the subject and it doesn't look like it's straight forward. I've seen references to the Max Kappa as well as the actual miles available at battery fully charged. There have also been cases where they will do the battery reset trick to recapture some range, but that will eventually fail after 6 months. If they do this near the 8 yr. 100k mile market, it would be somewhat disingenuous.

When I first got mine, I was worried that my Max Kappa was lower than anyone else's on this forum (under another post). I took it to the dealer here in the Phoenix area and they ran their own test. They said that the test showed that my battery still had 92% life (that was at 60k miles on my 2014). I didn't believe them, but loved the car and continued to drive it. Now, a year later, my GOM has registered 90 miles a few times because of my driving habits. Even though I drive it like I stole it on the highway, I drive it somewhat conservative on city streets. I haven't even looked at my Max Kappa since then and have lost all "range anxiety."

All that to say, BMW has their own battery test that they use to determine if the battery is bad or not. They didn't give me the detailed results of the test, so it could be BS. I just know that with my better driving habits, my battery will make it past the 100k mile mark with no problem.

What was your Max Kappa? Sounds like your starting value was fine. Some folks here are seeing Max Kappa in the 15 area. For some reason, some of the cars batteries are degrading at a different rate than others. So when the time nears, would be good to know the measuring stick they'll be using to determine battery replacement.
My Max Kappa was 12.5 for quite a while in the beginning. I haven't even checked it in a while because I'm not even concerned with battery life any longer. I'll check it at lunch and see what it is.
 
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