terminus wrote:Nearly there. I now have the reg. no., insured, etc. Subject to my "Faster Payment" arriving in time (I think it will) then I shall be collecting 12:00 tomorrow.
About an hour after that posting I had a phone call from the trainee salesperson with the difficult job of dealing with my purchase. Yes, they now had the documents back from me, proof of insurance, and most importantly my money in their bank, BUT the car is faulty and cannot be charged!
Given that by that time I understand they'd had the thing (sic) on their premises for a week, and I had been told a number of times that it was being made ready and that they only glitch was not due to them but to the stalled registration process, I was not pleased, to say the least.
If it weren't so damned annoying it would be funny - no it wouldn't. It is really almost incredible. The only sweetener they have offered is that when (I'm sondering if?) it ever is ready they have offered to pick me up and drive me to collect it (only 15 miles, but over a two hour journey by public transport otherwise).
So, I have to sit back and wait further news. It may be fixable by them? I can't work out how a car gets through their final checks off the production line and somehow on the train/ship/transporters to Leicester gets "broken".
I have totally lost faith in BMW, never having owned one before. No probs -quite the reverse - with good old VW through all these 45 years to date of buying new (petrol: Golf, Polo, Polo, Polo).
I really feel angry/helpless with the situation. I am told that Facebook is a good place to air complaints. Should I do that?
Given that my cash is now in their account, can anyone suggest what levers I can pull to get some redress?