i3Houston
Posts: 181
Joined: Thu Jul 12, 2018 2:30 pm

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Fri Jan 04, 2019 3:05 pm

I am so glad that there is positive movement.

Like I said before, people have been scammed more than once. No learning is enough. Just pack extra patience and be prepared to spend $!

Car buying is just exhausting.

Ps. Leave them a review on fb, Google, cars. Com, if you have time. It may give your case some more traction.
TM3 Reservation holder/ 2015 i3 Rex

armozo
Posts: 14
Joined: Tue Jan 01, 2019 8:13 pm

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Thu Jan 10, 2019 12:36 am

Updated:

BMW of America called and told me that what the dealer is offering is sufficient.
To recap they are saying that they will no react to the fact that the dealer did not disclose at the time of the sale the damage on the steering wheel, rims or driver seat.

I told them that their decision is very much telling t of the BMW of America values, and that I would into consideration all this going forward.

I am utterly disappointed that they did not try to make a good will decision and make my car right. Maybe I was expecting too much for my loyalty to this brand.

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MKH
Gold Member
Posts: 281
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Thu Jan 10, 2019 6:00 am

From BMW's point of view, the Dealer said they will repair the deficiencies, which is what they are supposed to do to prep a car to be sold as CPO.

Will that Dealer do a good job is another question. I'd ask they replace the steering wheel - an easy job, as the leather rim comes off as one piece, without disturbing the center airbag stuff - cost is about $470. (and the Dealer gets the parts for maybe half that.)
https://parts.bmwofstratham.com/a/BMW__ ... 63.html#04

Same with the seat bottom cushion - the "cover" is available as a part, and easily replaced.
https://parts.bmwofstratham.com/p/BMW_2 ... 65694.html

I would not accept an upholster guy mixing a little plastic filler, smearing it on the seat, "embossing it" to match, then trying to spray-match a little dye over it. Never lasts, and will look like shite in a few months.

Rims can be repaired, done all the time, but should be done by a rim shop with the proper equipment.

I'd tell them to repair it properly, or be prepared to go to court. If they don't, file a small-claims suit, for what it will cost you to make it right.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch 427 wheels, EVoInnovate EVSE

armozo
Posts: 14
Joined: Tue Jan 01, 2019 8:13 pm

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Thu Jan 10, 2019 12:19 pm

Hi MKH, what you suggest is exactly what I requested to BMW of America and the dealer. They refuse to replace the items.
I am fine with the rim repair.
At this junction, I am not sure how to compel them to replace these parts with new ones. It is a cheap fix.

Any ideas?

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MKH
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Posts: 281
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Thu Jan 10, 2019 1:23 pm

Seems like you will not get anywhere with BMW America - they apparently are passing the buck back to the Dealer.

If it were me, I'd ask them, instead of them doing the upholstery repairs, that they give you the replacement steering wheel and seat cover parts, for you to take care of yourself, and see if they will bite - which takes their labor costs out of the equation. If not, you could ask for the parts at their cost from them, or maybe BMW America. Failing that, your only choice would be to eat the costs yourself, and/or file a claim for the repairs in small-claims court.

You also may be able to find both the steering wheel and the seat cover at a salvage yard at good prices, with some searching.

... and I'd find an independent BMW service garage with good reviews in your area to work with for these, or other repairs.

I had to do that in Dallas, as both BMW Dealers near me have horrible service dept reputations,
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch 427 wheels, EVoInnovate EVSE

PBNB
Posts: 121
Joined: Sat Jul 21, 2018 11:28 am
Location: Vancouver, BC

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Thu Jan 10, 2019 2:14 pm

armozo wrote:Hi MKH, what you suggest is exactly what I requested to BMW of America and the dealer. They refuse to replace the items.
I am fine with the rim repair.
At this junction, I am not sure how to compel them to replace these parts with new ones. It is a cheap fix.

Any ideas?
You could get some low cost used rims. There is a set of 429's 19" with snows on Craigslist just across the border that they are asking $1,500 CDN. Sounds like a good opportunity for a road trip :).

https://vancouver.craigslist.org/van/wt ... 14001.html
2015 i3 REX

armozo
Posts: 14
Joined: Tue Jan 01, 2019 8:13 pm

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Thu Jan 10, 2019 6:19 pm

Hi all, I decided to email the executives and tell them all that transpired. If this does not take care of it I think I will eat the cost of the parts.
I am more than capable to do the repair myself. I have done it before in other cars.

I guess I'd be paying $850 to get out of my life people that choose to make dishonorable choices. That is worthwhile paying I'd say!!!
I will start to hunt for parts from a salvage yard or eBay. If you guys see anything posted anywhere please let me know.

Thank you all.

armozo
Posts: 14
Joined: Tue Jan 01, 2019 8:13 pm

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Fri Jan 18, 2019 3:16 am

I’ve reached the end of what I’m willing to do. I went to the dealer to pick up my supposed to be fixed rims just to find them damaged. The straitened them but in the process removed the paint clear off the areas they worked on.

The service manager at BMW of Spokane suggested that the would be just fine being that the were on the inside of the rims. I answered that unpainted rims would corrode. If the were just fine they’d be unpainted from the factory. He replied saying: well they wouldn’t bother me.

They tried to fix by painting the steering wheel and made it worse, the same went with the seat. Terrible terrible solution.

If you live in Spokane I’d highly recommend staying away from this dealer. Drive to Seattle.

I called my case manager at BMW of America, Josh. I told him that their attempts to fix the issues that were not disclosed in the CPO and sales process failed. I told him they made the rims worse and were trying to tell me that they were fine.

His response was a caned one. He kept saying that he noted my complaints but BMW of American would not provide any other solutions as this issue was with a dealer. I told him that I was talking with him because they had abused the CPO process and sold me a car with leaking bent rims and tires worne below legal limits.

I noted that I was disappointed with the reaction I was getting from BMW and would highly recommended they reconsider and take note as I find BMW and myself having been taken advantage of. Well that did not stick as he went back to his caned answers.

I hope you all learn where the loyalties of BMW if America lye, definitely not with the costumer. Over the years I’ve owned three new BMWs and I can’t believe the disregard demonstrated by them for my safety.

Cheers all.

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MKH
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Posts: 281
Joined: Fri Nov 02, 2018 5:48 am
Location: Dallas

Re: New 2015 Rex CPO Owner with a sad story - still developing.

Fri Jan 18, 2019 5:28 am

You might point out to your advisor at BMWNA & the Dealership, that the BMW CPO inspection guide specifically states that damaged rims are to be replaced (not repaired). From page 12 of the BMW CPO Inspection Guide: Replace bent, gouged and/or warped rims.

Wasn't able to post a link to it, but do a search for "BMW CPO Inspection guidelines.pdf"

The guide also shows tire wear/replacement standards.

With the guide, and them clearly not following it you might point out to both BMW and the Dealer as well, that by selling a car they state is a BMW CPO vehicle, when by their own inspection guide criteria clearly is not, it could well be considered consumer fraud, which you should report to the appropriate State and Federal agencies (State Attorney General for sure https://www.atg.wa.gov/consumer-protection) )- and if they don't at least give you new rims and tires - do so in writing (Certified), with copies sent registered mail to both BMW NA and the Dealership Manager. As well, I'd definitely file a complaint with the local Better Business Bureau, you'd be surprised how much clout they have in some cities.
Mark H.
2015 i3 Rex, Capparis White, Tera World, Technology & Driving Assistant, Parking Assistant, Harman Kardon Audio System, 19 inch 427 wheels, EVoInnovate EVSE

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