spinball wrote: ↑
Mon Jun 10, 2019 11:03 am
The climatize option of my Connected app on my 2017 i3 has failed 100% of the time for over a month
I called BMW Connected Services and they were just like "yeah there's been some server problem and we have no ETA." I asked if there was a way they were going to inform their customers and they were like "you can call us back".
The app for my Model 3 is flawless
and commands are always received within a few seconds. Needless to say this is inexcusable for a BMW that has a higher MSRP than my Tesla!
This is probably the last straw for me and will be done with BMW after this. Hire some software people that understand intuitively you can't have an outage for over a month with zero communication. That is not a luxury experience. Hell, our Chevy app is way more reliable.
I came here specifically to seek help on this very issue. So it’s not just me... That’s a relief. But yeah, this is unacceptable. And there’s absolutely nothing I can do about it.
It’s weird that remote lock and unlock work, but not climatize or set departure time.
My iDrive screen shows the globe with a slash through it, meaning the i3 isn’t seeing the network via its SIM card. This has been an on-again, off-again problem for me since taking delivery.
It’ll work for a week or ten days, then be offline for a couple of days. Repeat.
It’s been offline for about 3 weeks now. Today’s high in Phoenix is forecast for 116, meaning I can’t precondition the cabin via the app. I know I can set Departure Times via iDrive, but sometimes you don’t know exactly when you’ll be leaving — for instance, when visiting relatives on a lazy Sunday, it used to be ideal to climatize the cabin 20 minutes before leaving.
On a car full of gizmos and tech, preconditioning via the app was one of my favorite features.