Exactly. My opinion, the Dealer first screwed up the AC service they did. Either they did it wrong, causing the failure, or they miss-diagnosed the issue, and decided to just service the AC compressor 'and see what happens' instead of replacing it. Then when the AC failed catastrophically, they refused to take the blame. BMW and the regional BMW service manager likely had a conversation with the Dealer, and with the Dealer not stepping up, they should have. BMW even acknowledged that the fault was not 'normal' and something BMW should have addresses, by paying Alan $2K.Why is Alan still here? Because BMW didn't pay him to go away.
My BMW sales dealer's service department did the original topping off of the refrigerant and claimed there was no problem found other than low refrigerant. I also explained that one or more of the following could have contributed to the $22,292,65 in damages:
I'm with you on 1 and 2. Just sounds fishy that you'd have the major failure only 2 weeks after they serviced it. Had to be either starting to fail (why it was low) or they did it wrong (wrong amount or type of oil as you mentioned). Option 3 is a dead end, period. No legal recourse and short of a class action lawsuit you will never get anywhere. If I were you and not going to give up, I'd push items 1 and 2 hard. The fact that it was a BMW dealership that serviced your AC 2 weeks prior to over $22k worth of AC related failure should give you a decent shot. If you topped it off yourself or some 3rd party shop did then you're pretty much screwed, but this was BMW themselves.i3Alan wrote: ↑Tue Jun 02, 2020 12:01 pmMy BMW sales dealer's service department did the original topping off of the refrigerant and claimed there was no problem found other than low refrigerant. I also explained that one or more of the following could have contributed to the $22,292,65 in damages:
1) The dealer failed to properly diagnose the failure at the first visit on June 12, 2019, before the catastrophic damage was done, possibly due to inadequate servicing instruction from BMW.
2) The dealer improperly serviced the vehicle then, perhaps overcharging the refrigerant and/or failing to add the requisite oil with the refrigerant.
3) BMW failed to properly design the AC system, most probably due to leaving out a critical particle trap.
I didn't mean to sound like I was saying you should go away, but a couple people have mentioned it so I probably worded it poorly. I was simply curious, maybe you bought another i3 or were planning on it, or maybe waiting for the i4 to come out next year and just wanted to stay active in the group...
The manager of the dealership promised to work with BMW on my behalf to resolve my problems. The conclusion was zero responsibility accepted by the dealer and $2000 from BMW as goodwill, but not acknowledging any responsibility.
With regards to me just going away. I intend to keep the incident well known to others. Not a grudge, nor anything eating me up inside.
I filed a formal request to the dealer and BMW for full restitution totaling $7838.62. When that debt is paid, then I will get out of BMW's face. Given that the laws in Arizona strongly favoring businesses on such issues (e.g., even if BMW is found guilty and owing the full $7838.62, I cannot collect attorney fees necessary to win the case that will certainly be more than the claim won, yet $8K is way to big for small claims in AZ), I have found no other lever to collect my claim against BMW other than public embarrassment. Perhaps BMW will get tired of hearing from me, and will try to settle with me.
Good suggestion, but the local lawyers (plural) I talked to advised me the legal system in AZ on such a case strongly favors the dealer, and pursuing the case in court would be a fools errand. An expected win would be a loss economically.
Please post back with the initial quote amount, and the final negotiated cost for repair of the compressor. My quote did not separate the labor for the compressor, so I have little idea what the compressor job alone costs.
Alan and David,i3Alan wrote: ↑Tue Jun 16, 2020 9:28 amPlease post back with the initial quote amount, and the final negotiated cost for repair of the compressor. My quote did not separate the labor for the compressor, so I have little idea what the compressor job alone costs.
You might have significantly reduced power on very hot days because the A/C compressor also cools the battery pack. With no battery pack cooling, the battery management system will protect the hot battery pack by reducing its power output.