jlangham wrote: ↑
Tue Jun 30, 2020 12:36 pm
I'm also in Phoenix, my AC never was really good when I bought it from the Dealer in Chandler, but now it was only blowing hot air. Took it to the dealer. Long story short, quote to fix air conditioner, brake service and two new tires was $23K. Compressor supposedly shredded apart causing metal shavings in the coolant lines (sound familiar Alan). Compressor work only is quoted at $3800, but still have the $542 air conditioner service added. They wanted/suggested replacing all lines, valves, compressor, etc. is why the quote so high. Ended up (after I got up from the floor after passing out at the quote) was told them to put it back together and I'd pick it up. So, ended up paying $542 for a car wash (and not even a good car wash).
Very sorry this happened again. That puts my reasonably well documented instances at 7 now.
I have two recommendations for you:
1) Appeal to BMW to fully cover the cost of all but the compressor itself. I have heard that they have done this after they already closed my case. That means you will have to pay $3800 to get your car fully repaired. I suspect this is the preferred path for BMW to handle this issue.
2) Grab Kelly Blue Book, Edmonds, etc., quotes for the fair market value of your car before the AC failed. Then get trade-in quotes for your vehicle as fair market salvage value. The difference is your actual loss. Document your numbers, add the $542 loss for the worthless service, and send that bill to BMW USA and Chapman BMW.
Give them the option of 1 or 2. 1 will cost BMW more, but they rejected me on 2. However, taking care of someone with 1 before does not mean they will give you the same benefit, nor does the rejection of my demand (2) mean they haven't reconsidered this option more fairly.
Feel free to let them know how much I publicize their refusal to honorably handle this BMW-specific problem to insure it becomes well know among potential BMW customers, and whether you might be considering continuing the same "protest" should they decide not to take care of you fairly. That is, it may actually be more profitable for them to take care of you, then missing many sales from people being too unwilling to take a chance on notoriously insane repair costs of BMW products well publicized by people like me. (If you end up going this route, make sure you stick strictly to the facts that you can document, and otherwise be reasonable and VERY CLEAR about any opinion being opinion.)
Since you too are in Arizona, I can tell you the legal system is strictly on the side of BMW/Chapman here due to the near impossibility of collecting legal fees even if you win, where such fees will almost certainly exceed the $23K quote. You could potentially collect $1500 (I believe that is our max) in small claims court. You might want to roll your dice with the arbitration spelled out in your original sales contract, but that tends to have poor odds unless you consider splitting the difference worth it (the usual arbitration result when the claim is not cut and dried). That is, arbitration might get you $4K-$8K is my best guess, and is likely to get you nothing. Finally, the TV and newspaper "On-Your-Side" teams may be interested, but I did not have success getting interest from any of them.