smiiith
Posts: 3
Joined: Sun May 09, 2021 2:00 pm

MyBMW app: Can't add vehicle

Sun May 09, 2021 2:05 pm

Using a 2020 iphone SE, I installed the MyBMW app (have have a BMW connected app that had worked fine with the old app). I am able to log in. It then asks me to add a vehicle. When I enter the VIN, I get a message that this vehicle already exists. That makes sense because I added the vehicle to my BMW connected account long ago. But the new app does not seem to think I have a vehicle registered. Anyone run into this issue?
Last edited by smiiith on Sun May 09, 2021 8:27 pm, edited 1 time in total.

alohart
Posts: 2401
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: MyBMW app: Can't add vehicle

Sun May 09, 2021 6:42 pm

I have an old 2016 iPhone SE but don't recall exactly what happened when I installed the My BMW app. I recall that after I logged on to the app using my ConnectedServices login credentials, the app asked me to create a PIN. I then set the app to use Touch ID to log on so that I don't have to enter my PIN.

Using the ConnectedServices login credentials, the app should recognize that your i3 has already been registered. Sometimes, apps need to be given another chance to download information about the person logged in. Maybe try logging out of the app and then logging back in by going to Profile -> Settings -> BMW ID and then clicking the "Log Out" button.

Good luck!
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

smiiith
Posts: 3
Joined: Sun May 09, 2021 2:00 pm

Re: MyBMW app: Can't add vehicle

Sat May 15, 2021 8:00 am

Thanks Art. I tried that but still no luck. I have a 2020 SE iPhone. Not sure why it doesn’t work for me. I get notifications so it is connected to my account somehow. Just won’t show my vehicle or let me add it. But I get notifications when it is fully charged for example.

smiiith
Posts: 3
Joined: Sun May 09, 2021 2:00 pm

Re: MyBMW app: Can't add vehicle

Sat May 15, 2021 5:32 pm

Solved this by going online to connecteddrive and removing my car, then adding it back. Then the mybmw app detected my vehicle.

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