Map40
Posts: 6
Joined: Sun Nov 07, 2021 1:52 pm

Warranty and experience at the dealership

Fri Nov 12, 2021 5:14 pm

I went to the dealership to find out what warranty does my 2018 I3s 94 REx has, and it was a terrible experience. The chargers were used by cars fully charged for sale, and when I asked about the warranty they scanned my key and told me how much I had left on my 4/50k warranty. I asked What about the battery and the REx? The service advisor told "is the same". I asked him politelly to check again and he looked into the computer at something else and turned around and told me "yes, the same". Is this common? I thought a BMW dealer would be better...
By the way, what is the warranty on the REx????

alohart
Posts: 2463
Joined: Sat Nov 01, 2014 7:36 pm
Location: Honolulu, HI

Re: Warranty and experience at the dealership

Sat Nov 13, 2021 7:16 am

If you don't have the U.S. BMW i3 Service and Warranty Information manual, you should be able to download it. That would likely be a better source of accurate information than a dealership that sells many different models.
Aloha,
Art

2014 BMW i3 Arravani Grey, Giga World, Tech + Driving Assist, Parking Assist, DC Fast Charging, JuiceBox EVSE

Map40
Posts: 6
Joined: Sun Nov 07, 2021 1:52 pm

Re: Warranty and experience at the dealership

Sun Nov 14, 2021 4:37 am

alohart wrote:
Sat Nov 13, 2021 7:16 am
If you don't have the U.S. BMW i3 Service and Warranty Information manual, you should be able to download it. That would likely be a better source of accurate information than a dealership that sells many different models.
Thanks for the reply. Unfortunately the warranty is so complex about what is covered and what is not depending on your state that it makes it impossible to understand

stumbledotcom
Posts: 475
Joined: Sat Jan 18, 2014 3:35 pm
Location: San Francisco
Contact: Website

Re: Warranty and experience at the dealership

Sun Nov 14, 2021 12:48 pm

It’s pretty simple. The 4-year/50K warranty cover the entire vehicle except the high voltage battery and the REx emission systems. The high voltage battery has an 8-year/80K warranty and an 8-year/100K capacity warranty. The emission system has either the federal coverage or California coverage depending on your state of residence.

Depending on how you asked the questions, the service advisor might have thought you meant the REx mechanicals and 12-volt battery that are covered under the general 4/50 warranty.

Map40
Posts: 6
Joined: Sun Nov 07, 2021 1:52 pm

Re: Warranty and experience at the dealership

Thu Nov 18, 2021 11:17 am

stumbledotcom wrote:
Sun Nov 14, 2021 12:48 pm
It’s pretty simple. The 4-year/50K warranty cover the entire vehicle except the high voltage battery and the REx emission systems. The high voltage battery has an 8-year/80K warranty and an 8-year/100K capacity warranty. The emission system has either the federal coverage or California coverage depending on your state of residence.

Depending on how you asked the questions, the service advisor might have thought you meant the REx mechanicals and 12-volt battery that are covered under the general 4/50 warranty.
And you make exactly my point. According to the manual, the APU is covered for 15y/150k in all 50 states. In some states 10y/100k is covered by emissions. The mechanics of the Rex is the APU and could be the emmisions. How is it simple, and how can a SERVICE ADVISOR just say "No, just the 4y50k is all I know and see"???

stumbledotcom
Posts: 475
Joined: Sat Jan 18, 2014 3:35 pm
Location: San Francisco
Contact: Website

Re: Warranty and experience at the dealership

Mon Nov 22, 2021 11:51 pm

Yes, it’s confusing because it’s written by lawyers to conform with the applicable federal or California regulations. But the 15-year/15K coverage is the emissions warranty. It only applies when the car fails a smog test.

Should your REx refuse to start after the new car warranty ends and it hasn’t failed a smog test, you have no coverage.

Return to “News and Main BMW i3 Forum Discussions”