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I recently discovered my car was not charging, I assumed it was a fault, however I later pressed buttons on the charging unit and charging started, I cannot find any instructions for this charging unit, can anyone help?

When I log on to connected drive on my computer and go to profiles it says I have not exported any. So I then exported one to a USB stick but couldn't find a way of uploading it to ConnectedDrive. I then returned to the car and tried to export a profile to BMWOnline but after many attempts I...