Fisher99 wrote: ↑
Tue Dec 03, 2019 8:18 pm
Wish I knew how to get the attention of someone at BMW who might listen. Anybody know of a BMW complaint line or website?
It's extremely easy to provide feedback to BMW, simply try to do something urgently in the BMW remote app, and it will stop what you're doing to ask for feedback with a 0-10 rating and a place for comments. This is on top of the fact that the app has ratings of 2/5 and 3.5/5 rating in the Apple and Android app stores, respectively. You'd think they would already have enough suggestions to work on for improvement between those reviews and forums like this (if they were actually trying to improve anything) but apparently not.
Now, if you want someone to actually pay attention to the feedback you give, that's a different question!
joni3s wrote: ↑
Wed Dec 04, 2019 7:09 am
I imagine twitter is the better platform for getting some attention.
BMW's CEO is notoriously active on twitter and quite egotistical, so this might actually work. Wait, that's the CEO of a different electric car company. I'm not necessarily a fan of all of Tesla's actions and I'm definitely not a fan of all of their CEO's actions but I will point out that Tesla's App is rated 3.8/5 and 4.3/5 on the Apple and Android stores, which is about 50% better than BMW's ratings.
I guess BMW thinks this whole "internet" thing is a fad. This would be one thing if their sales were good enough to justify their approach, but they're not. Hopefully BMW will change course, like they are with no longer trying to charge people a monthly fee to use Apple CarPlay. The crazy thing is they're not that far off with their connected app-- they have a good setup, it just needs some minor tweaks in interface and a lot more reliability!
robthebold wrote: ↑
Mon Dec 02, 2019 8:14 pm
an i10 all-electric full-size Tesla-fighter luxury sedan
I know you're joking but I'm intrigued. Please, do go on...