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Thanks folks! I'll check in with the dealer. I've not spotted any ridges on the handles... Maybe it got missed off the spec list somehow (in which case, money back for me, as I'm not too worried about having it really). We didn't have a full tour when we picked up, because it seemed more fun...

I picked up my new REX yesterday and loving it so far. I ordered with Comfort Access, but so far either it's not working, or I've not enabled it somehow, or I'm doing it wrong, or it's not actually there. Get out of car, close doors, press magic spot on handle. Nothing. With locked car...