MKH wrote: ↑
Sat May 18, 2019 1:45 pm
What I don't get, is the attitude of this Dealership
BMW PAYS THEM FOR THE WARRANTY WORK THEY DO. Why bend themselves into a pretzel trying to deny what is obviously a warranty claim, and turn away money from BMW for doing the work?
This is my first foray into the BMW ecosystem, but I suspect that I know the answer based on my dealings with other manufacturers and their dealer networks.
The district reps for some other manufacturers get regular reports, sorted by percentage of warranty payouts versus cash repairs and new/used vehicle sales. It is obvious which dealers are "abusing" the warranty system, and the district reps focus on them to ensure that they are not charging things that shouldn't be covered.
I was once dealing with VW over an engine that seized due to an oil pump failure with 1,500 miles left on the warranty. The dealership that I had it towed to was actually under probation with the district rep, and he had to approve every big ticket warranty repair. He and the dealership jerked me around for 87 days, until I left a voicemail with the district rep's office reminding him that there were only three days left before a mandatory lemon buyback under state law. Miracle of miracles, a crate engine arrived and was installed with hours to spare.
I don't remember if I mentioned this or not, but I walked in the door at the local BMW dealer on Thursday knowing that my car was due for the 2-year brake fluid change in June. I asked up front how much it was going to cost me, since the programmed maintenance plan doesn't transfer with a used car. The service advisor printed out a special deal, where I could buy the last year of programmed maintenance for $700 instead of paying $400 for the brake fluid service and inspection. When I asked why I should pay $700 when the only programmed maintenance between now and the end of the term was only $400, she told me that it also covered oil/filter changes. When I told her that my i3 doesn't need oil or filter changes, she laughed it off as forgetting that I had an i3. In retrospect, I'm wondering if she wasn't trying to take me for a sucker and I out-smarted her? Long story short, I didn't mind throwing them $400 to do an over-priced brake fluid service, since it throws them a cash service and ticks off the service box in both Carfax and the BMW maintenance system for my car. If they are going to play games trying to get more money out of me by denying the warranty claim, I will remove my authorization for the cash service and they get nothing from me.
If I have to pick up the car, I'm going to show up with a cordless drill and take a shot at drilling through the charging port weather shield to get an access hole to either depress or destroy the solenoid plunger. BMW apparently tightened up the tolerances on the weather shield on my late 2015 car, but you can see the white solenoid plunger on this earlier car screen grab from YouTube:
The only reason why I didn't do it in my driveway in the first place was that it is still under warranty.....