Passivate1949
Member
- Joined
- Apr 24, 2016
- Messages
- 12
I am not sure if this has happened to others here but on Saturday I charged up at an SSE charger locally. It is one I have used regularly in the past but on this occasion when I finished and presented my card the charger switched off but it would not release my cable from the machine!
I contacted Chargepoint Genie who operate the unit and while they reset the machine a couple of times it would still not release my cable. We tried every combination sequence to no avail. As i write the cable is still attached to the charger see pictures. Support for the unit is provided by the manufacturer and they could not provide any attendance until tomorrow. Let's hope nobody is able to release it in the meantime. Clearly a solenoid or some other device has jammed and prevented removal of the cable but at £165 a time I was almost prepared to camp next to the charger!!
I have read on other forums that this is not a particularly unusual occurrence but normally judicious bangs and tugs free it. Not so here. Let's see what tomorrow brings. :x
I have an image but I'm struggling to load it.
Andrew
I contacted Chargepoint Genie who operate the unit and while they reset the machine a couple of times it would still not release my cable. We tried every combination sequence to no avail. As i write the cable is still attached to the charger see pictures. Support for the unit is provided by the manufacturer and they could not provide any attendance until tomorrow. Let's hope nobody is able to release it in the meantime. Clearly a solenoid or some other device has jammed and prevented removal of the cable but at £165 a time I was almost prepared to camp next to the charger!!
I have read on other forums that this is not a particularly unusual occurrence but normally judicious bangs and tugs free it. Not so here. Let's see what tomorrow brings. :x
I have an image but I'm struggling to load it.
Andrew