I bought an i3 in December 2016, 2 days after its 3 yr warranty expired, with 15.000 miles on the clock. Initial impressions were favourable.
After a week the home charger, supplied as standard with the car, emitted a loud buzzing noise after charging. The next time I used it, it was fine. In January however, when we plugged it in the car wouldn't charge. 30 minutes later I tried again and it was back to normal. The next time that happened I booked it in to BMW Sytner in Coventry. They tested it today and said the charger had stopped working altogether. A new one from BMW is £633.
Since the fault first showed within days of the warranty expiry, I assumed that BMW would replace it without charge (excuse the pun), but they refused. In fact I bought the car with a Premium Guarantee from Autogard, but they are refusing to honour it on the grounds that the charger is classed as part of the wiring system. BMW refuse to make any goodwill payment on the grounds that the car has a 3rd Party warranty, even though the warranty doesn't cover the fault.
I am appalled, frankly, by both Autogard and by BMW. This car cost over £40,000 new and has covered just 1500 miles yet BMW refuses to honour a claim for a fault which came to light just days after the warranty expired. Will I ever buy another one? - have a guess!
After a week the home charger, supplied as standard with the car, emitted a loud buzzing noise after charging. The next time I used it, it was fine. In January however, when we plugged it in the car wouldn't charge. 30 minutes later I tried again and it was back to normal. The next time that happened I booked it in to BMW Sytner in Coventry. They tested it today and said the charger had stopped working altogether. A new one from BMW is £633.
Since the fault first showed within days of the warranty expiry, I assumed that BMW would replace it without charge (excuse the pun), but they refused. In fact I bought the car with a Premium Guarantee from Autogard, but they are refusing to honour it on the grounds that the charger is classed as part of the wiring system. BMW refuse to make any goodwill payment on the grounds that the car has a 3rd Party warranty, even though the warranty doesn't cover the fault.
I am appalled, frankly, by both Autogard and by BMW. This car cost over £40,000 new and has covered just 1500 miles yet BMW refuses to honour a claim for a fault which came to light just days after the warranty expired. Will I ever buy another one? - have a guess!