My experience with service in the East Coast is that you have to be proactive informing service about the i3. This forum is such an asset in this regard. I know BMW has trained i3 technicians, but the majority of service personnel don't appear familiar with the car, which I find causes delays and general confusion. I'm not sure if there are i3 service reps, but that would be helpful. The service reps I worked with at three different centers were all new to the i3. You'd think a year into it, BMW would centralize the data and train the service centers. If they do, it doesn't feel evident in my area. Perhaps the service centers in the cities are savvier (NYC, LA, Atlanta, DC?)